same here I click on the link and heres just information on it but no actual download link to get the update
Good find, but I am reluctant to install something that isn't from the adobe.com site. Uninstall and re-install should have worked. Ugh!
Running creative cloud 18.104.22.168 on Mac
No updates for After Effects appear
I'm still at version 22.214.171.1247 after uninstall, reboot, and re-install from creative cloud...
update: I think I located a help topic in known issues that addresses this issue. A few files need to be manually deleted in addition uninstalling...
Well, it is worse than I thought. I've had to run the cc cleaner app and remove EVERYTHING, which means re-installing everything just for one simple update to show up. Ugh.
Once I ran the cleaner tool and rebooted, I was finally able to delete the opm.db file in application support as the help topic suggests.
Re-installed a new copy of Creative Cloud from scratch. My first app to re-install for CC was After Effects (which auto installs media encoder as well). So then in waiting mode for all that to install while I tried to remember what plugins I might need again... I did not choose to migrate old settings when asked.
Adobe about/ version check: 126.96.36.1997
Checked for updates. No updates available.
Is there someone I can call? This has gone to far without a human to talk too.
Hi, out of desperation, I tried the link All Adobe CC 2015 Updates: The Direct Download Links for Mac OS | ProDesignTools , but it did not work. Some kind of mathlab app runs and now who knows what that did to my system, but it did not update After Effects.
What is the extension of the After Effects update that you downloaded is it .dmg or any other?
It is a "MATLAB" (Matrix Laboratory) application that can create some issues with the downloaded files to have extension like mdlp which forces downloads to open with MATLAB application.
So, if the extension of downloaded file is other that .dmg then change it to .dmg and then try.
For one last ditch effort, I'm going crate a new os x Admin user and login and re-install under a new id and see if that works.
Oh, thanks for that. I'll try it now.
Okay, switching to .dmg let the updater at least try to run, but I get a message that updates could not be applied because "Updates have been suppressed by the Administrator"
Huh. Where would that setting be? Or could it be a disk permissions thing?
Removing the AAMUpdate file did not help either. I'm on hold with phone support now. I'll update with the resolution if I learn one. Thanks!
First try at calling did not go so well. After being on hold for over 10 minutes, I was cut off just as started describing the problem to the tech support person
On hold again...
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uupdate 2: On the second call, Adobe support was able to fix the issue. It took about an hour with remote access, several failed tries and finally an escalation... But a xml .dat needed to be updated which was not as simple as it might sound. Several processes must be terminated manually in the Mac activity monitor before the change could be made and my system would show the update as available. The help topics don't really cover this correctly so I would recommend calling Adobe if this happens to you.