Has anyone been able to resolve this error? "This installation is no longer functional. Uninstall it and download Creative Cloud again from https://creative,adobe.com/products/creative-cloud."

[art-scapes]

Has anyone been able to resolve this error?  "This installation is no longer functional.  Uninstall it and download Creative Cloud again from https://creative,adobe.com/products/creative-cloud."  Any help would be greatly appreciated.  I have activated my subscription and after the Creative Cloud Desktop app load, it won't show any apps.  All other tabs are functional.  I did notice in preferences that it does not allow me to pick a language or even the install location.  Thanks for any advice.

[Govardhan.V]

Please specify the version of Operating System and if possible a screenshot of error.

[art-scapes]

I'm using OS X Yosemite 10.10.5

I have my license installed on my mac pro and everything is fine, but it after installing on my laptop (both using same OS X version) I get this page but no error code.  I have uninstalled and used the cleaner tool several times and even deleted some files from the library preferences folder.

[Govardhan.V · Accepted solution]

We will first try with basic step :

Refer below link :

How to fix download error on Adobe Creative Cloud

[art-scapes]

After performing the steps you outlined I was still unable to get past the loading animated gif (spinning wheel).  I closed the desktop app and restarted the mac, had to log back in to the adobe desktop app but this time everything showed up as it should have.  Thank you very much for your timely and excellent response.

[Govardhan.V]

You are welcome

[Govardhan.V]

Still same ??

Follow below steps :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud from Applications well.

Step 3)  User Library

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4) System Library

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6)

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

7) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

[Omarnimer]

Thhank you so much!