5 Replies Latest reply on Sep 7, 2015 1:09 PM by sarsaxen

    My light room keeps coming up with Not Responding ?

    peterc51952617

      My light room keeps coming up with Not Responding ?

        • 1. Re: My light room keeps coming up with Not Responding ?
          Tanuj Sandal Adobe Employee

          Hi peterc,

           

          Could you please let me know which version of Lightroom are you using, and also which computer you working on , is it Mac or Windows ?

           

          Regards,

          Tanuj Sandal

          • 2. Re: My light room keeps coming up with Not Responding ?
            peterc51952617 Level 1

            Hi,

             

             

             

            I am using windows 10 and the version is below, I hope you can help?

             

             

             

            Lightroom version: CC 2015.1.1

             

            License: Trial

             

            Operating system: Windows 8.1 Home Premium Edition

             

            Version: 6.3

             

            Application architecture: x64

             

            System architecture: x64

             

            Logical processor count: 4

             

            Processor speed: 1.9 GHz

             

            Built-in memory: 11460.6 MB

             

            Real memory available to Lightroom: 11460.6 MB

             

            Real memory used by Lightroom: 617.8 MB (5.3%)

             

            Virtual memory used by Lightroom: 649.8 MB

             

            Memory cache size: 459.5 MB

             

            Maximum thread count used by Camera Raw: 4

             

            Camera Raw SIMD optimization: SSE2

             

            System DPI setting: 120 DPI

             

            Desktop composition enabled: Yes

             

            Displays: 1) 1600x900

             

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

             

             

            Graphics Processor Info:

             

            AMD Radeon HD 7620G

             

             

             

            Check OpenGL support: Passed

             

            Vendor: ATI Technologies Inc.

             

            Version: 3.3.13399 Core Profile Context 15.200.1062.1004

             

            Renderer: AMD Radeon HD 7620G

             

            LanguageVersion: 4.40

             

             

             

             

             

            Application folder: C:\Program Files\Adobe\Adobe Lightroom

             

            Library Path: C:\Users\Peter\Pictures\Lightroom\Lightroom Catalog.lrcat

             

            Settings Folder: C:\Users\Peter\AppData\Roaming\Adobe\Lightroom

             

             

             

            Installed Plugins:

             

            1) Behance

             

            2) Canon Tether Plugin

             

            3) Facebook

             

            4) Flickr

             

            5) Leica Tether Plugin

             

            6) Nikon Tether Plugin

             

             

             

            Config.lua flags: None

             

             

             

            Adapter #1: Vendor : 1002

             

                           Device : 9907

             

                           Subsystem : 808d103c

             

                           Revision : 0

             

                           Video Memory : 735

             

            Adapter #2: Vendor : 1414

             

                           Device : 8c

             

                           Subsystem : 0

             

                           Revision : 0

             

                           Video Memory : 0

             

            AudioDeviceIOBlockSize: 1024

             

            AudioDeviceName: Speaker/HP (Realtek High Definition Audio)

             

            AudioDeviceNumberOfChannels: 2

             

            AudioDeviceSampleRate: 44100

             

            Build: Uninitialized

             

            Direct2DEnabled: false

             

            GPUDevice: not available

             

            OGLEnabled: true

            • 3. Re: My light room keeps coming up with Not Responding ?
              peterc51952617 Level 1

              Hi,

               

               

               

              I have windows 10 and the version of lightroom is below

               

               

               

              I hope you can help?

               

               

               

               

               

              Lightroom version: CC 2015.1.1

               

              License: Trial

               

              Operating system: Windows 8.1 Home Premium Edition

               

              Version: 6.3

               

              Application architecture: x64

               

              System architecture: x64

               

              Logical processor count: 4

               

              Processor speed: 1.9 GHz

               

              Built-in memory: 11460.6 MB

               

              Real memory available to Lightroom: 11460.6 MB

               

              Real memory used by Lightroom: 617.8 MB (5.3%)

               

              Virtual memory used by Lightroom: 649.8 MB

               

              Memory cache size: 459.5 MB

               

              Maximum thread count used by Camera Raw: 4

               

              Camera Raw SIMD optimization: SSE2

               

              System DPI setting: 120 DPI

               

              Desktop composition enabled: Yes

               

              Displays: 1) 1600x900

               

              Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

               

               

               

              Graphics Processor Info:

               

              AMD Radeon HD 7620G

               

               

               

              Check OpenGL support: Passed

               

              Vendor: ATI Technologies Inc.

               

              Version: 3.3.13399 Core Profile Context 15.200.1062.1004

               

              Renderer: AMD Radeon HD 7620G

               

              LanguageVersion: 4.40

               

               

               

               

               

              Application folder: C:\Program Files\Adobe\Adobe Lightroom

               

              Library Path: C:\Users\Peter\Pictures\Lightroom\Lightroom Catalog.lrcat

               

              Settings Folder: C:\Users\Peter\AppData\Roaming\Adobe\Lightroom

               

               

               

              Installed Plugins:

               

              1) Behance

               

              2) Canon Tether Plugin

               

              3) Facebook

               

              4) Flickr

               

              5) Leica Tether Plugin

               

              6) Nikon Tether Plugin

               

               

               

              Config.lua flags: None

               

               

               

              Adapter #1: Vendor : 1002

               

                             Device : 9907

               

                             Subsystem : 808d103c

               

                             Revision : 0

               

                             Video Memory : 735

               

              Adapter #2: Vendor : 1414

               

                             Device : 8c

               

                             Subsystem : 0

               

                             Revision : 0

               

                             Video Memory : 0

               

              AudioDeviceIOBlockSize: 1024

               

              AudioDeviceName: Speaker/HP (Realtek High Definition Audio)

               

              AudioDeviceNumberOfChannels: 2

               

              AudioDeviceSampleRate: 44100

               

              Build: Uninitialized

               

              Direct2DEnabled: false

               

              GPUDevice: not available

               

              OGLEnabled: true

              • 4. Re: My light room keeps coming up with Not Responding ?
                sarsaxen Adobe Employee (Admin)

                Hi,

                 

                Please go the Edit option from the Library Module, then go to the Preferences.

                Please go to the Performance Tab and uncheck the option for " Use Graphics Processor"

                Restart Lightroom,and then see if LR works.

                 

                Please let us know if it helps.

                 

                ~Sarika

                • 5. Re: My light room keeps coming up with Not Responding ?
                  sarsaxen Adobe Employee (Admin)

                  If that doesn't work please follow the below thread:

                   

                  https://forums.adobe.com/thread/1946970?sr=stream&ru=2707636

                   

                  Let us know if it helps.

                   

                  ~Sarika