Not able to see all on-line video content

[rev_deb_cny]

More often than not, video content turns black, and I can only hear the audio.  It's been this way for a while.

I have Windows 7, the latest version of Adobe Flash.

I've tried uninstalling and reinstalling,

I've tried making sure that Active X is not being filtered

I've tried everything that I could find on line, but nothing seems to make a difference.

What else can I do?

Debbie

[amritr91416839]

Hi Debbie,

Please provide us the exact URL with which you are facing this issue. Also do confirm that on which all browsers the issue is reproducible.

Thanks,

Amrit

[rev_deb_cny]

It happens on most videos on-line, there is very little that I can see on line.I check them with my phone and they are fine.

From: amritr91416839 <forums_noreply@adobe.com>

To: Debbie Stein <debict@yahoo.com>

Sent: Thursday, September 3, 2015 11:01 AM

Subject: Not able to see all on-line video content

Not able to see all on-line video content

created by amritr91416839 in Using Flash Player - View the full discussionHi Debbie, Please provide us the exact URL with which you are facing this issue. Also do confirm that on which all browsers the issue is reproducible. Thanks,Amrit If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7927338#7927338 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7927338#7927338 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

[Kratika Agarwal]

Hi,

Please work through the video troubleshooting guide.  Specifically, disable hardware acceleration.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

Thanks