3 Replies Latest reply on Aug 30, 2015 12:42 PM by A.T. Romano

    Error when trying to upload to YouTube

    OhioSportsNet1

      Please help me get rid of this error when I try to upload directly from Adobe Premiere Elements 12



      HTTP Status 500 -

       


       

      type Exception report

      message

      description The server encountered an internal error that prevented it from fulfilling this request.

      exception

       

       

      1. java.lang.NullPointerException

              org.apache.jsp.csp.error_jsp._jspService(error_jsp.java:169)

              org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

              javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

              org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)

              org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)

              org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)

              javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

              com.adobe.ols.service.preyoutube.SessionCountingFilter.doFilter(Unknown Source)

              com.adobe.ols.service.preyoutube.SessionFilter.doFilter(Unknown Source)

              com.adobe.ols.service.preyoutube.NoCacheFilter.doFilter(Unknown Source)

              com.adobe.ols.service.preyoutube.CharacterEncodingFilter.doFilter(Unknown Source)

      note The full stack trace of the root cause is available in the Apache Tomcat/7.0.42 logs.

       


        • 1. Re: Error when trying to upload to YouTube
          A.T. Romano Level 7

          OhioSportsNet1

           

          The HTTP 500 error is a current known problem with the Premiere Elements built in YouTube feature. It is affecting many versions of the product on more than one computer operating system. The issue is presenting as a YouTube server issue needing correction by YouTube. Please read other threads here on the issue.

          Publish and share

           

          For now, please try to use the workaround where you export your Timeline to an AVCHD.mp4 file saved to the computer hard drive and then upload the file to YouTube at the YouTube web site. Does that work for you?

           

          Right now, cause unknown. As an aside, have you updated 12 to 12.1 using an opened project's Help Menu/Updates? And, what computer operating system is involved?

           

          ATR

          • 2. Re: Error when trying to upload to YouTube
            janinea87708158

            Hello everyone,

             

            this problem still exists with version Adobe Elements 12.1

            We still updated to the latest version from update feature in adobe elements.

             

            when will this problem be solved ? Is this problem still known by adobe ?

             

            cause we have no premium support and its an basic problem we hope adobe can solve it as fast as possible.

             

            an answer would be delighted. thanks in advance.

             

            WWR-HELP e.V.

            • 3. Re: Error when trying to upload to YouTube
              A.T. Romano Level 7

              janinea

               

              This is not Adobe. Rather essentially user to user. The frequency of the Adobe presence in this forum is undefined. And, we do not have any insights into Adobe's involvement in all this. At the moment, with the HTTP 500 error, the odds are going in the direction of YouTube issue that YouTube needs to resolve.

               

              Please also follow the other thread on this matter

              Publish and share

               

              Please also refer to my post today at photoshop.com Current HTTP 500 errors for Premiere Elements built in YouTube feature

               

              For now, until this is sorted out, you should be able to export your Premiere Elements Timeline to an AVCHD.mp4 file and then upload that file to YouTube at the YouTube web site. That is working at the present time by all accounts.

               

              ATR