What operating system do you have? Have you manually gone to Windows Update or the App Store to ensure you have the latest version of the OS?
What are your computer hardware specs? What processor to you have and how much RAM? How much free, defragmented space is on your main hard drive?
Do you have the latest version of Quicktime installed on your computer, per the program's requirements?
What do you mean by "On clicking the adobe icon, the user control box appears"? If you mean the Welcome Screen, I don't know of of "Yes" option on this screen.
Thanks for your response Steve it is much appreciated.
I have Windows 8.1 and all the latest updates have been applied. The computer is a Intel core i7 firstname.lastname@example.orgGHz with 16GB D/C DDR3@798MHz. The motherboard is a ASRock Z97 Anniversary with a 2047MB NVIDIA GeForce GTX750Ti. All program files are located on a 223MB Kingston SV300S37A240G SSD. I have two other 1863GB Seagate SATA harddisks. There is plenty of free space available on the SSD and hard disks.
Quicktime is running and has been updated.
The user control box I refer to appears to be a windows function as it has a small shield with blue and yellow sections within the shield. This box also appears within the Adobe Premier Elements 13 icon on the desktop. I believe it is related to administrative functions - I have checked I have full user permissions and all are OK.
Trakka, I think that shield you're referring to is the User Account Control warning. This should appear whenever you're installing a new program.
If you're seeing it, then you haven't yet installed the program, which is why you can't open it.
What are you trying to install the program from? Is it a download or are you installing from a disc?
If you're installing from a download, have you unzipped the downloaded file before you attempted to launch the Setup app?
Correct it is the user account warning I am seeing.
I downloaded from the Adobe website and unzipped the PremiereElements_LS26_win64 (application file) to the desktop as directed. Adobe Premiere Elements 13 message appears "files are ready - The downloaded files have been extracted and saved to the folder you specified". I then followed instructions for installation which looked OK and on completion the install complete message appeared however the program will not start.
On the desktop I have Adobe Premiere Elements folder of !.80Gb containing the PRE13 folder and the ReadMe folder.
On C:/Program Files/Adobe/Adobe Premiere Elements 13 folder which is 1.42Gb in size.
I have also tried installing from Set-up file within the PRE 13 folder.
Hope this makes sense as I have tried to give as much detail as possible.
It sounds like you've installed the program successfully. But what are you doing to start it?
You obviously will not start it by clicking on a file in the folder on your desktop.
You start it by either double-clicking on the shortcut the installation created or by going to C:/Program Files/Adobe/Adobe Premiere Elements 13 and double-clicking on the Adobe Premiere Elements 13.exe file.
Sorry if I'm being too detailed, but from your description it sounds like you may be trying to launch the program from its installation files rather than its program files.
No problems as I appreciate your assistance.
I attempt to start from the icon loaded onto the desktop by the installation and I have also tried from the Adobe Premiere Elements 13.exe file within the program folder.
It definitely appears to be a permissions issue relating to windows as the user control appears in the desktop icon even after re-installing. I have looked at and allowed permissions on all folders but it still does not work.
Further to the above I have tried the compatibility troubleshooter and it will not start the program either - not sure if this helps. As I said earlier Photoshop 13 works fine.
Try right-clicking on the Premiere Elements 13.exe file and select Run as Administrator.
Again thanks for continuing this journey with me.
I have tried this a number of times on both the desktop icon and on the exe file within the Adobe folder but it makes no difference. I still believe it must be with the windows control feature. Note I have already changed all permissions in the Adobe folder to allow changes..
In addition I have just tried the windows program compatibility troubleshooter and its responds by advising an incompatible program. Don't know why as it is the 64 bit program I am running and I have tried the 32 bit program which is definitely incompatible.
Sorry for the trouble with Premiere Elements.
Please following things:
1. Open Task Manager and Make it always on Top
2. Launch Premiere Elements 13 and check if this flashes over there or not.
Please let us know, so I can proceed with troubleshooting.
Thanks for information. Would you believe I cannot find premiere elements 13 in the task manager although photoshop 13 is there. Hmm, not sure what to do next?
Further to my previous note - I have looked on the web and attempted to have Adobe premiere Elements added to the task manager via file/run new task but nothing happens. I still believe windows permissions is the issue as nothing recognizes that the program exists?
I wish to thanks all for their help and guidance. The program has installed correctly, with a fresh mind I uninstalled, cleaned all files, restarted the computer, switched off both the firewall and virus program and presto - all is working fine.
Again many thanks
Glad we could help, trakka! Please mark this question as answered.