Hello Frederique and welcome to our community
Well, we are partway there. Before offering any sort of
answer, it would be helpful to know what output you are producing.
WinHelp? WebHelp? FlashHelp? JavaHelp? Oracle Help?
Also, are we to assume that the computers other than yours
are all using the same localized operating system? For example, you
said you were using RoboHelp for Word in French, so I'm assuming
your Windows and Word are French versions. Does this also mean the
users you are talking about also have French versions? (Hopefully
they do)
Cheers... Rick