I have just installed Adobe Lightroom on my MacBook (OSX), and on opening I get 2 error messages:
"Cannot create the required folder: /users/carotritton/Library/Application Support/Adobe/Lightroom/Develop Presets"
"An error occurred when attempting to change modules"
I have been trying to follow a Feb 2014 discussion about the second message (changing modules)
Solution 1 suggests checking for updates. I assume I have the latest version as I only just signed up to the plan. How do I check. In "get info" I can't see what version it is. Under name and extension it just says Adobe Lightroom. I tried downloading Adobe Lightroom 5, but instead of updating it gave me another App called Lightroom 5 and asked me to pay for it so I put it in Trash
Solution 2 says drag the preference file to Trash, but I don't understand where to look or what I am looking for.
There are other suggested solutions, but I want to try 1 & 2 first.
I really need talking through like an idiot, because while I can use Applications reasonably well, the stuff that is behind is a mystery to me.
Thanks for any help.
It's a permissions problem. Did you Google Error while changing modules in Lightroom?
the solution is on the top of the search results.
Sorry, I should have said I have already changed permissions so that all say "read and write". It has made no difference.
My first question, in order to rule out Solution 1, is - have I got the latest version of Lightroom? I downloaded it again yesterday. I can't see a Version when I go to Get Info. Name & Extension is just Adobe Lightroom.
My second question, in order to try Solution 2, is - how do I find the Preferences in order to drag them to Trash, and what does the icon look like?
Sorry to be dim.