1 Reply Latest reply on Aug 31, 2015 9:51 AM by Szalam

    After Effects startup Crash "Unknown Exception"


      Hi! I am currently running on an ASUS M51AC-US004S 16GB 64bit. After Effects always worked fine on my system, but after cleaning out my computer with some programs (CCleaner, MalwareByte, etc) After Effects has been giving me a message saying " Unknown Exception", then gives me the following message.

      "After Effects error: Crash in progress. Last logged message was: <4912>

      <DynamicLink> <5> C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\32\dynamiclinkmanager.exe"

      I am not very techy so I don't know what to do! I have tried uninstalling and reinstalling the program multiple times, to no avail.

      I did not buy the program I am simply trying to run the trial, but still won't open. Please I need help!