Which version of your OS?
I'm using Windows 7
Good chance the prefs folders don't have the required permissions. What happens if you log on with a different Windows user account?
I'm working on a laptop of the university on which I can not switch the
2015-08-31 22:28 GMT+02:00 Peter Spier <firstname.lastname@example.org>:
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If we cannot do diagnostics we aren't going to be much help.
See Replace Your Preferences for the locations of the two hidden preference folders. Make sure that both your user and System have full control of the folders and their contents.