Good morning all. I posted an issue I'm having with Digital Editions last week and have yet to receive a response from someone within Adobe. Like the person posted before me, I contacted Adobe directly and they told me that they do not provide support for this product since it is "freeware" and recommended I reach out to this community. So I did. But no response.
Here's the problem I'm having. I downloaded Digital Edition and then downloaded and saved my ebooks. I authorized my computer and was able to open the books for my team. Then work happened and I forgot about the books, we started a new process which required a new Digital ID, and then I got a new computer. I was reminded of the books last week so I found the email from the vendor and downloaded and installed Digital Editions. When I opened the App it asked me to authorize the computer, so I did - with my existing Digital ID. All of the books appeared in the library - wahoo! But, when I went to open them, I got the message "The vendor account you entered is not associated with the item you are trying to open. Try again.". I called Adobe, and, well, you know the rest.
Is there someone out there that can assist me with this? I followed all of the instructions from the previous post but that didn't resolve the problem. I believe what I need is for someone to reset the digital password associated with these books, but I don't know if that's possible. So, I'm reaching out to this community to see if anyone knows whether the Digital ID and password can be reset - not my current Digital ID/password as that's already been done - but reset the digital ID/pw associated with the books so that I can re-authorize and open them on this computer.
Any assistance would be greatly appreciated.