6 Replies Latest reply on Nov 13, 2015 11:26 AM by jsm1963

    Lightroom crashes when opening Preferences | Windows 10

    sebastiang.

      Any advise to open preferences without LR6 crashing? (German: Bearbeiten / Voreinstellungen)

       

      My LR6 crashes immediately when I click on the button to open preferences....

      The proposed solution here doesn't work: https://helpx.adobe.com/lightroom/kb/lightroom-crashes-opening-preferences-win.html

      LR also crashes when I try to open "System Information" menu within "Help" ...

       

      My System and the windows error messages / reports:

       

      OS Language / Regional Setting: German (LR6 is German as well)

      OSMicrosoft Windows 10 Home, Version 10.0.10240 Build 10240
      Notebook:Akoya E4214 MD99570
      CPU/GPU:Intel(R) Pentium(R) CPU  N3540  @ 2.16GHz, 2159 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)
      integrated GPU:Intel HD Graphics Gen7
      BIOSAmerican Megatrends Inc. 1.1, 12.05.2015
      RAM8 GB
      Harddrive:500 GB SSD

       

       

      31.08.2015 16:40
      Application Error

      Name der fehlerhaften Anwendung: lightroom.exe,

      Version: 6.1.1.10,

      Zeitstempel: 0x55aed83a


      Name des fehlerhaften Moduls: ig7icd64.dll,

      Version: 10.18.10.4252,

      Zeitstempel: 0x55a066e4


      Ausnahmecode: 0xc0000005


      Fehleroffset: 0x000000000003ee34
 


      ID des fehlerhaften Prozesses: 0x16ac


      Startzeit der fehlerhaften Anwendung: 0x01d0e40b7dd2f9a6


      Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe


      Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ig7icd64.dll


      Berichtskennung: 2bbb51eb-1575-4aef-ba53-a018e7171e43


      Vollständiger Name des fehlerhaften Pakets: 


       

       

      31.08.2015 16:40
      Windows Error ReportingFehlerbucket 120286235135, Typ 4


      Ereignisname: APPCRASH


      Antwort: Nicht verfügbar


      CAB-Datei-ID: 0



      Problemsignatur:
&#x000a

      ;P1: lightroom.exe


      P2: 6.1.1.10


      P3: 55aed83a


      P4: ig7icd64.dll


      P5: 10.18.10.4252


      P6: 55a066e4


      P7: c0000005


      P8: 000000000003ee34


      P9: 


      P10: 



      Angefügte Dateien:


      C:\Users\Sebastian\AppData\Local\Temp\WERBE56.tmp.WERInternalMetadata.xml
& #x000d;


      Diese Dateien befinden sich möglicherweise hier:
 C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_24a352d0d48cb1d0 f80f8a7d190de947dca4_dc96b44c_1790d597



      Analysesymbol: 
Es wird erneut nach einer Lösung gesucht: 0


      Berichts-ID: 2bbb51eb-1575-4aef-ba53-a018e7171e43


       

       

      Report.wer

      Version=1

      EventType=APPCRASH

      EventTime=130855128122615917

      ReportType=2

      Consent=1

      UploadTime=130855128124846622

      ReportIdentifier=f25bc39a-4ffe-11e5-827b-8d18d937d540

      IntegratorReportIdentifier=2bbb51eb-1575-4aef-ba53-a018e7171e43

      NsAppName=lightroom.exe

      Response.BucketId=223cf49a928d5d186004626ba331b5fe

      Response.BucketTable=4

      Response.LegacyBucketId=120286235135

      Response.type=4

      Sig[0].Name=Anwendungsname

      Sig[0].Value=lightroom.exe

      Sig[1].Name=Anwendungsversion

      Sig[1].Value=6.1.1.10

      Sig[2].Name=Anwendungszeitstempel

      Sig[2].Value=55aed83a

      Sig[3].Name=Fehlermodulname

      Sig[3].Value=ig7icd64.dll

      Sig[4].Name=Fehlermodulversion

      Sig[4].Value=10.18.10.4252

      Sig[5].Name=Fehlermodulzeitstempel

      Sig[5].Value=55a066e4

      Sig[6].Name=Ausnahmecode

      Sig[6].Value=c0000005

      Sig[7].Name=Ausnahmeoffset

      Sig[7].Value=000000000003ee34

      DynamicSig[1].Name=Betriebsystemversion

      DynamicSig[1].Value=10.0.10240.2.0.0.768.101

      DynamicSig[2].Name=Gebietsschema-ID

      DynamicSig[2].Value=1031

      DynamicSig[22].Name=Zusatzinformation 1

      DynamicSig[22].Value=ed6d

      DynamicSig[23].Name=Zusatzinformation 2

      DynamicSig[23].Value=ed6d1f48aee5ddfb4387265c9916d8cf

      DynamicSig[24].Name=Zusatzinformation 3

      DynamicSig[24].Value=5db6

      DynamicSig[25].Name=Zusatzinformation 4

      DynamicSig[25].Value=5db69165f41e0ca11e22ff61f76a9a9e

      UI[2]=C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      UI[3]=Adobe Photoshop Lightroom funktioniert nicht mehr

      UI[4]=Windows kann online nach einer Lösung für das Problem suchen.

      UI[5]=Online nach einer Lösung suchen und das Programm schließen

      UI[6]=Später online nach einer Lösung suchen und das Programm schließen

      UI[7]=Programm schließen

      LoadedModule[0]=C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

      LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL

      LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll

      LoadedModule[4]=C:\WINDOWS\system32\USER32.dll

      LoadedModule[5]=C:\WINDOWS\system32\GDI32.dll

      LoadedModule[6]=C:\WINDOWS\system32\SHELL32.dll

      LoadedModule[7]=C:\WINDOWS\system32\msvcrt.dll

      LoadedModule[8]=C:\WINDOWS\system32\windows.storage.dll

      LoadedModule[9]=C:\WINDOWS\system32\combase.dll

      LoadedModule[10]=C:\WINDOWS\system32\RPCRT4.dll

      LoadedModule[11]=C:\Program Files\Adobe\Adobe Lightroom\ui.dll

      LoadedModule[12]=C:\WINDOWS\system32\advapi32.dll

      LoadedModule[13]=C:\WINDOWS\system32\sechost.dll

      LoadedModule[14]=C:\WINDOWS\system32\shlwapi.dll

      LoadedModule[15]=C:\WINDOWS\system32\kernel.appcore.dll

      LoadedModule[16]=C:\WINDOWS\system32\shcore.dll

      LoadedModule[17]=C:\WINDOWS\system32\powrprof.dll

      LoadedModule[18]=C:\WINDOWS\system32\profapi.dll

      LoadedModule[19]=C:\WINDOWS\system32\ole32.dll

      LoadedModule[20]=C:\Program Files\Adobe\Adobe Lightroom\amtlib.dll

      LoadedModule[21]=C:\Program Files\Adobe\Adobe Lightroom\substrate.dll

      LoadedModule[22]=C:\Program Files\Adobe\Adobe Lightroom\AgKernel.dll

      LoadedModule[23]=C:\WINDOWS\system32\CRYPT32.dll

      LoadedModule[24]=C:\WINDOWS\system32\MSASN1.dll

      LoadedModule[25]=C:\WINDOWS\system32\WS2_32.dll

      LoadedModule[26]=C:\WINDOWS\system32\NSI.dll

      LoadedModule[27]=C:\WINDOWS\system32\COMDLG32.dll

      LoadedModule[28]=C:\WINDOWS\system32\OLEAUT32.dll

      LoadedModule[29]=C:\WINDOWS\SYSTEM32\mfc110u.dll

      LoadedModule[30]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

      LoadedModule[31]=C:\WINDOWS\system32\IMM32.dll

      LoadedModule[32]=C:\WINDOWS\system32\MSCTF.dll

      LoadedModule[33]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1d f_6.0.10240.16384_none_f41f7b285750ef43\COMCTL32.dll

      LoadedModule[34]=C:\Program Files\Adobe\Adobe Lightroom\libcef.dll

      LoadedModule[35]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

      LoadedModule[36]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

      LoadedModule[37]=C:\WINDOWS\system32\PSAPI.DLL

      LoadedModule[38]=C:\WINDOWS\system32\SETUPAPI.dll

      LoadedModule[39]=C:\WINDOWS\system32\CFGMGR32.dll

      LoadedModule[40]=C:\Program Files\Adobe\Adobe Lightroom\wichitafoundation.dll

      LoadedModule[41]=C:\WINDOWS\SYSTEM32\AUTHZ.dll

      LoadedModule[42]=C:\WINDOWS\SYSTEM32\VERSION.dll

      LoadedModule[43]=C:\WINDOWS\SYSTEM32\WININET.dll

      LoadedModule[44]=C:\WINDOWS\SYSTEM32\DWrite.dll

      LoadedModule[45]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10 240.16384_none_89a94c179af51f83\gdiplus.dll

      LoadedModule[46]=C:\WINDOWS\SYSTEM32\d2d1.dll

      LoadedModule[47]=C:\WINDOWS\SYSTEM32\Secur32.dll

      LoadedModule[48]=C:\WINDOWS\SYSTEM32\urlmon.dll

      LoadedModule[49]=C:\WINDOWS\SYSTEM32\UxTheme.dll

      LoadedModule[50]=C:\WINDOWS\SYSTEM32\USP10.dll

      LoadedModule[51]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

      LoadedModule[52]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

      LoadedModule[53]=C:\WINDOWS\SYSTEM32\USERENV.dll

      LoadedModule[54]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

      LoadedModule[55]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

      LoadedModule[56]=C:\WINDOWS\SYSTEM32\OLEACC.dll

      LoadedModule[57]=C:\WINDOWS\SYSTEM32\WINMM.dll

      LoadedModule[58]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

      LoadedModule[59]=C:\Program Files\Adobe\Adobe Lightroom\LIBEAY32.dll

      LoadedModule[60]=C:\WINDOWS\SYSTEM32\iertutil.dll

      LoadedModule[61]=C:\WINDOWS\SYSTEM32\bcrypt.dll

      LoadedModule[62]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

      LoadedModule[63]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

      LoadedModule[64]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL

      LoadedModule[65]=C:\WINDOWS\SYSTEM32\MSVCR100.dll

      LoadedModule[66]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

      LoadedModule[67]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

      LoadedModule[68]=C:\WINDOWS\SYSTEM32\dwmapi.dll

      LoadedModule[69]=C:\WINDOWS\system32\clbcatq.dll

      LoadedModule[70]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

      LoadedModule[71]=C:\WINDOWS\system32\propsys.dll

      LoadedModule[72]=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\x64\IMSLib.dll

      LoadedModule[73]=C:\Program Files\Adobe\Adobe Lightroom\xml_toolkit.dll

      LoadedModule[74]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

      LoadedModule[75]=C:\WINDOWS\SYSTEM32\ntmarta.dll

      LoadedModule[76]=C:\WINDOWS\system32\wbem\wbemprox.dll

      LoadedModule[77]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

      LoadedModule[78]=C:\WINDOWS\SYSTEM32\cryptsp.dll

      LoadedModule[79]=C:\WINDOWS\system32\rsaenh.dll

      LoadedModule[80]=C:\WINDOWS\system32\wbem\wbemsvc.dll

      LoadedModule[81]=C:\WINDOWS\system32\wbem\fastprox.dll

      LoadedModule[82]=C:\Program Files\Adobe\Adobe Lightroom\updaternotifications.dll

      LoadedModule[83]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

      LoadedModule[84]=C:\WINDOWS\SYSTEM32\wkscli.dll

      LoadedModule[85]=C:\WINDOWS\SYSTEM32\netutils.dll

      LoadedModule[86]=C:\WINDOWS\SYSTEM32\srvcli.dll

      LoadedModule[87]=C:\Windows\System32\taskschd.dll

      LoadedModule[88]=C:\WINDOWS\system32\coml2.dll

      LoadedModule[89]=C:\WINDOWS\SYSTEM32\LINKINFO.dll

      LoadedModule[90]=C:\WINDOWS\SYSTEM32\ntshrui.dll

      LoadedModule[91]=C:\WINDOWS\SYSTEM32\cscapi.dll

      LoadedModule[92]=C:\WINDOWS\system32\mssprxy.dll

      LoadedModule[93]=C:\Program Files\Adobe\Adobe Lightroom\CameraRaw.dll

      LoadedModule[94]=C:\WINDOWS\SYSTEM32\mscms.dll

      LoadedModule[95]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

      LoadedModule[96]=C:\WINDOWS\SYSTEM32\GLU32.dll

      LoadedModule[97]=C:\WINDOWS\SYSTEM32\DDRAW.dll

      LoadedModule[98]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

      LoadedModule[99]=C:\Program Files\Adobe\Adobe Lightroom\video_toolkit.dll

      LoadedModule[100]=C:\Program Files\Adobe\Adobe Lightroom\catalog_converters.dll

      LoadedModule[101]=C:\Program Files\Adobe\Adobe Lightroom\Import.lrmodule

      LoadedModule[102]=C:\Program Files\Adobe\Adobe Lightroom\WFCore.dll

      LoadedModule[103]=C:\Program Files\Adobe\Adobe Lightroom\WFSQLite.dll

      LoadedModule[104]=C:\Program Files\Adobe\Adobe Lightroom\WFWeb.dll

      LoadedModule[105]=C:\Program Files\Adobe\Adobe Lightroom\WFOzClient.dll

      LoadedModule[106]=C:\Program Files\Adobe\Adobe Lightroom\LightroomModels.dll

      LoadedModule[107]=C:\WINDOWS\system32\dataexchange.dll

      LoadedModule[108]=C:\WINDOWS\system32\dcomp.dll

      LoadedModule[109]=C:\WINDOWS\system32\d3d11.dll

      LoadedModule[110]=C:\WINDOWS\system32\dxgi.dll

      LoadedModule[111]=C:\WINDOWS\system32\twinapi.appcore.dll

      LoadedModule[112]=C:\Program Files\Adobe\Adobe Lightroom\bridgetalk.dll

      LoadedModule[113]=C:\Program Files\Adobe\Adobe Lightroom\image_analysis.dll

      LoadedModule[114]=C:\Program Files\Adobe\Adobe Lightroom\MediaCoreIF.DLL

      LoadedModule[115]=C:\Program Files\Adobe\Adobe Lightroom\boost_system.dll

      LoadedModule[116]=C:\Program Files\Adobe\Adobe Lightroom\boost_date_time.dll

      LoadedModule[117]=C:\Program Files\Adobe\Adobe Lightroom\boost_threads.dll

      LoadedModule[118]=C:\Program Files\Adobe\Adobe Lightroom\dvacore.dll

      LoadedModule[119]=C:\Program Files\Adobe\Adobe Lightroom\dvamediatypes.dll

      LoadedModule[120]=C:\Program Files\Adobe\Adobe Lightroom\dvatransport.dll

      LoadedModule[121]=C:\Program Files\Adobe\Adobe Lightroom\dvamarshal.dll

      LoadedModule[122]=C:\Program Files\Adobe\Adobe Lightroom\dynamiclink.dll

      LoadedModule[123]=C:\Program Files\Adobe\Adobe Lightroom\dvaaudiodevice.dll

      LoadedModule[124]=C:\Program Files\Adobe\Adobe Lightroom\dvaplayer.dll

      LoadedModule[125]=C:\WINDOWS\SYSTEM32\MSVCP100.dll

      LoadedModule[126]=C:\WINDOWS\SYSTEM32\dbghelp.dll

      LoadedModule[127]=C:\WINDOWS\SYSTEM32\MPR.dll

      LoadedModule[128]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

      LoadedModule[129]=C:\Program Files\Adobe\Adobe Lightroom\dvaunittesting.dll

      LoadedModule[130]=C:\Program Files\Adobe\Adobe Lightroom\cef_toolkit.dll

      LoadedModule[131]=C:\Program Files\Adobe\Adobe Lightroom\icudt.dll

      LoadedModule[132]=C:\WINDOWS\system32\NLAapi.dll

      LoadedModule[133]=C:\WINDOWS\system32\audioses.dll

      LoadedModule[134]=C:\WINDOWS\system32\MMDevAPI.DLL

      LoadedModule[135]=C:\WINDOWS\SYSTEM32\wintypes.dll

      LoadedModule[136]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

      LoadedModule[137]=C:\WINDOWS\system32\WINTRUST.dll

      LoadedModule[138]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

      LoadedModule[139]=C:\WINDOWS\SYSTEM32\NINPUT.DLL

      LoadedModule[140]=C:\Windows\System32\rasadhlp.dll

      LoadedModule[141]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

      LoadedModule[142]=C:\WINDOWS\SYSTEM32\icm32.dll

      LoadedModule[143]=C:\Program Files\Adobe\Adobe Lightroom\Help.dll

      LoadedModule[144]=C:\Program Files\Adobe\Adobe Lightroom\Headlights.dll

      LoadedModule[145]=C:\WINDOWS\System32\fwpuclnt.dll

      LoadedModule[146]=C:\Program Files\Adobe\Adobe Lightroom\AdobePIP.dll

      LoadedModule[147]=C:\Program Files\Adobe\Adobe Lightroom\LogSession.dll

      LoadedModule[148]=C:\Program Files\Adobe\Adobe Lightroom\net_client.dll

      LoadedModule[149]=C:\WINDOWS\system32\schannel.DLL

      LoadedModule[150]=C:\Program Files\Adobe\Adobe Lightroom\Vulcan.dll

      LoadedModule[151]=C:\Program Files\Adobe\Adobe Lightroom\VulcanMessage5.dll

      LoadedModule[152]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

      LoadedModule[153]=C:\WINDOWS\SYSTEM32\ncrypt.dll

      LoadedModule[154]=C:\WINDOWS\SYSTEM32\NTASN1.dll

      LoadedModule[155]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

      LoadedModule[156]=C:\WINDOWS\SYSTEM32\gpapi.dll

      LoadedModule[157]=C:\Program Files\Adobe\Adobe Lightroom\DiscBurning.dll

      LoadedModule[158]=C:\Program Files\Adobe\Adobe Lightroom\Email.dll

      LoadedModule[159]=C:\Windows\System32\cryptnet.dll

      LoadedModule[160]=C:\WINDOWS\system32\WLDAP32.dll

      LoadedModule[161]=C:\Program Files\Adobe\Adobe Lightroom\coretech_toolkit.dll

      LoadedModule[162]=C:\Program Files\Adobe\Adobe Lightroom\WRServices.dll

      LoadedModule[163]=C:\Program Files\Adobe\Adobe Lightroom\AXEDOMCore.dll

      LoadedModule[164]=C:\Program Files\Adobe\Adobe Lightroom\BIB.dll

      LoadedModule[165]=C:\Program Files\Adobe\Adobe Lightroom\BIBUtils.dll

      LoadedModule[166]=C:\Program Files\Adobe\Adobe Lightroom\ACE.dll

      LoadedModule[167]=C:\Program Files\Adobe\Adobe Lightroom\AGM.dll

      LoadedModule[168]=C:\Program Files\Adobe\Adobe Lightroom\CoolType.dll

      LoadedModule[169]=C:\WINDOWS\system32\ncryptsslp.dll

      LoadedModule[170]=C:\WINDOWS\System32\msxml3.dll

      LoadedModule[171]=C:\WINDOWS\SYSTEM32\webio.dll

      LoadedModule[172]=C:\WINDOWS\SYSTEM32\ig7icd64.dll

      LoadedModule[173]=C:\WINDOWS\SYSTEM32\igdusc64.dll

      State[0].Key=Transport.DoneStage1

      State[0].Value=1

      FriendlyEventName=Nicht mehr funktionsfähig

      ConsentKey=APPCRASH

      AppName=Adobe Photoshop Lightroom

      AppPath=C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      NsPartner=windows

      NsGroup=windows8

      ApplicationIdentity=7CD2E4EE1A0D8AF71FE27C01358984C4

      Berichtstatus: 0
Bucket mit Hash: 223cf49a928d5d186004626ba331b5fe