2 Replies Latest reply on Sep 16, 2015 6:24 AM by Abhishamster

    I keep getting this error message: There was an error opening the document. Access denied.

    carolr52422985

      I have had Dell technical help trying for many days - they think it may have something to do with users and access? The documents are all the PDF documents that I have created by using PDF creator and/or cutePDF over the last several years. The only ones I can open are the ones that i have recently created. Two weeks ago I had to replace my hard drive and ever since I re-loaded PDF reader (i guess the new one..) it won't work for any of my older files. It is extremely frustrating to say the least. It is literally thousands of documents.