2 Replies Latest reply on Sep 1, 2015 11:44 AM by A.T. Romano

    Error 16

    jeanmaisonnave

      Please uninstall the product

      If this problem still occurs, please contact technical support for help, and mention the error code shown of this screen.

       

      Que faire ?

        • 2. Re: Error 16
          A.T. Romano Level 7

          jeanmaisonnave

           

          What version of Premiere Elements and on what computer operating system?

           

          What were you doing in the program when you got the message -

          a. installing the program for the first time

          b. reinstalling the program after uninstalling it to do troubleshooting...if yes for this, what problem were you troubleshooting?

           

          The generalized concepts in documents not listed as affected with reference to your product may or may not get you anywhere.

           

          If you do have Premiere Elements, then let us seek Premiere Elements answer with Premiere Elements path to the solution.

          If you had Premiere Elements 11, 12, or 13 on Windows 7, 8, 8.1, or 10 64 bit, we could start by considering renaming the SLStore Folder found in the path

          Local Disk C\Program Data\Adobe and in the Adobe Folder is the SLStore Folder that you rename to SLStoreOLD.

           

          We can decided what next based on the details in your reply.

           

          Thank you.

           

          ATR

           

          Add On...Have you done the request to uninstall/reinstall the program? I would decide on that once we put together the relevant information.