creative cloud software says my free trial has expired, but I have a paid subscription

[lenaha69864405]

creative cloud software says my free trial has expired, but I have a paid subscription !!!

What do I have to do ??

[kglad]

verify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop using the same adobe id you used to verify your subscription is current,  https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

[lenaha69864405]

Money was taken out of my account so I know it is paid!

It did not work !

[kglad]

did you check your account and confirm your adobe id is correct?

[lenaha69864405]

Yes, I did ! ..... And I have the same problem

[Sheena Kaul · Accepted solution]

Hi Lenah,

Please refer to the help document below:

Creative Cloud applications revert to trial mode after an update to CC 2015

Regards,

Sheena