I already installed creative cloud and illustrator(trial) but when I turn on computer and restart windows, it fails with error code 16, and need me to delete the program and reinstall.

[mi_hyunk62881251]

I already installed creative cloud and  illustrator(trial) but when I turn on computer and restart  windows, it fails with  error code 16, and need me to delete the program and reinstall.

Need help.

[Anupriya Khare · Accepted solution]

Hi,

Please refer to the link below.

Configuration error | CC, CS

Hope this will help you.

Regards,

Anupriya Khare

[Govardhan.V]

You may also refer below link :

Re: Persistent Configuration Error 16