Reinstalling CS4 suite

[xtravin7]

I am trying to reinstall CS4 Design Premium. I insert the disk One, and  copy the numbers on the back of the case. It gives me an invalid message. How do I fix this?

[khatwani]

Hi,

You can try downloading CS4 manually from here and then install it . : https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

Regards

Jitendra

[xtravin7]

The disk does not appear damaged in any way. The problem comes up when I try to enter the serial number in order to use Acrobat pro 9 in the suite. It says the serial number is invalid. I know it is valid.

[Chetna_Srivastava]

Hi xtravin7,

Does it ask for the serial key when you try to install?

If yes, did you try to enter the serial key that you received when you purchased the CS4 Suite?

You can find the key under your account Adobe ID

Regards,

Chetna

[xtravin7]

I used the serial number on the back of the case with the install disks.

[Chetna_Srivastava]

Moved to Downloading, Installing, Setting Up

[xtravin7]

The numbers on my Adobe account are the same as on my disk.

[xtravin7]

Does this mean this is a really difficult and unusual question? Will someone let me know you have given up on answering me?

[Chetna_Srivastava]

You can directly contact us through Contact Customer Care  and initiate a chat so that someone can verify your serial key and validate it.

[xtravin7]

The serial number was validated. The software was reinstalled. Within two hours the problem was back. Is it possible to fix this permanently.