4 Replies Latest reply on Sep 2, 2015 5:05 PM by Tanuj Sandal

    lightroom has stopped working

    bills77656927

      Lightroom CC 2015 quits working every few minutes, usually when switching between library and develop modules (either direction) or when trying to navigate to a different folder.

       

      Any ideas?

       

      Here is the Windows event information:

       

      Log Name:      Application

      Source:        Application Hang

      Date:          9/2/2015 2:33:03 PM

      Event ID:      1002

      Task Category: (101)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      hp-host-PC

      Description:

      The program lightroom.exe version 6.1.1.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 1840

      Start Time: 01d0e5c40e444b53

      Termination Time: 64

      Application Path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Report Id: 2d6131bd-51ba-11e5-a541-d48564a7e486

       

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Hang" />

          <EventID Qualifiers="0">1002</EventID>

          <Level>2</Level>

          <Task>101</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-09-02T21:33:03.000000000Z" />

          <EventRecordID>30521</EventRecordID>

          <Channel>Application</Channel>

          <Computer>hp-host-PC</Computer>

          <Security />

        </System>

        <EventData>

          <Data>lightroom.exe</Data>

          <Data>6.1.1.10</Data>

          <Data>1840</Data>

          <Data>01d0e5c40e444b53</Data>

          <Data>64</Data>

          <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

          <Data>2d6131bd-51ba-11e5-a541-d48564a7e486</Data>

          <Binary>55006E006B006E006F0077006E0000000000</Binary>

        </EventData>

      </Event>