1 Reply Latest reply on Sep 4, 2015 11:29 AM by Szalam

    After Effects don't open and can't uninstall

    eds68293104

      Hey guys, today I was going to use my After Effects CCS6, but it crashed, reported ERROR 16, and asked me to uninstall and install again, and if this didn't fixed the issue, try to report to adobe. Well, I tried to uninstall, however it says to close application AfterFX.exe before continuing. The thing is, the application is already closed, but appears as a ghost in the task manager( details) suspended, and I can't close this application. I tried to end using the command prompt taskkill, but it doesn't seems to work. I've shut down my pc, opened again but the error is still there. I'm using Windows 10, and I'd love to have a response soon, as I need it to my work, thank you guys for your patience.