3 Replies Latest reply on Sep 2, 2015 8:30 PM by A.T. Romano

    Help with opening new project


      Hi, each time I attempt to open a new project, the following message invariably appears:



      Configuration error

      A problem has occured with the licensing of this product. Restart your computer and re-launch the product.


      If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.


      Error: 213:5




      My OS (OS X Yosemite 10.10.5) was updated yesterday morning. I've completely uninstalled and re-installed the Elements software today, only to receive the same error again. Any thoughts?