1 Reply Latest reply on Sep 3, 2015 1:13 PM by Todd_Kopriva

    motion tracker crash

    fastfiddler Level 1

      I have yet to find any solution to this problem. It has been going on since I got this computer, even after upgrading to windows 10 from 8.1 and doing a fresh install. Basic system stats: MSI GT72 2QE Dominator Pro. Intel i7-5700HQ @ 2.70GHz. 16 GB RAM. 64 bit Windows 10 Home. NVIDIA GeForce GTX 980M 355.6 Driver currently installed.

       

      This issue happens sporadically while using motion tracker in After Effects. I've been using 1080p footage through the Premiere Dynamic Link. This has all been while using a single track point for the purpose of stabilizing footage. Usually what happens is I am hitting play to auto track footage. Stopping and correcting. Then hitting auto track forward again. I get through this several times, and sometimes not at all. Suddenly, when I hit auto track, I get the generic message: "After Effects has stopped working."

       

      In my event log, I get this...:

       

      Log Name: Application

      Source: Application Error

      Event ID: 1000

      Level: Error

      User: N/A

       

       

      Faulting application name: AfterFX.exe, version: 13.5.1.48, time stamp: 0x55adf822

      Faulting module name: AfterFXLib.dll, version: 13.5.1.48, time stamp: 0x55adf7f8

      Exception code: 0xc0000005

      Fault offset: 0x0000000000073cc1

      Faulting process id: 0x22f0

      Faulting application start time: 0x01d0e66e1f2fe335

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe

      Faulting module path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFXLib.dll

      Report Id: e4507a4b-4877-4bfb-aa6d-713d08de7d41

      Faulting package full name:

      Faulting package-relative application ID:

       

      And Details view for the heck of it.

       

      -System

       

      -Provider
      [ Name] Application Error

       

      -EventID1000

       

      [ Qualifiers] 0
      Level2
      Task100
      Keywords0x80000000000000
      -TimeCreated

       

      [ SystemTime] 2015-09-03T17:36:05.000000000Z
      EventRecordID10856
      ChannelApplication
      ComputerThe_Behemoth
      Security
      -EventData

       

      AfterFX.exe
      13.5.1.48
      55adf822
      AfterFXLib.dll
      13.5.1.48
      55adf7f8
      c0000005
      0000000000073cc1
      22f0
      01d0e66e1f2fe335
      C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe
      C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFXLib.dll
      e4507a4b-4877-4bfb-aa6d-713d08de7d41

       

      I am still very much an AE novice, so I have tried limited other things. But so far, motion tracker is the only part of the software I have used which causes this crash. It seems to do it less now than on Windows 8.1, but I still have issues. I also don't always get a "stopped working" message from windows. Every so often, I will get the grayed out screen, and task manager says the app has stopped responding, so I have to close it in task manager.

       

      This has become a big issue, and even though I now hit CTRL-S practically every 30 seconds, I still lose a lot of work because of this. Hopefully something can be figured out.

       

      Thank you,

       

      Robert