I purchased an illustration to attach to a resume instead of a headshot and it downloaded as an .ai file which Windows 7, 64 bit could not open. Why aren't these illustrations downloaded as .jpg? This membership is useless to me.
As I have checked your account, you have licensed a .AI file. It is available in .AI format and not in .JPEG.
If you have downloaded the file in wrong format, please contact our Customer Support.
Please let us know if this helps.
Thanks, Mrinmay. I got it downloaded in the .jpg format.