Are you doing the Premiere Elements 12 updating (Help Menu/Updates) with the antivirus and firewalls disabled? If not, please do that first.
If that does not resolve the problem, please review the following Adobe document, especially solutions for U44M1P2003 Error.
Any questions or need clarification, please ask.
Please let us know the outcome as your schedule permits.
Thank you for your time, the problem I have is that I am not that good on the PC. At the age of seventy years old I do struggle a bit.
I have managed to get to registry editor but could you tell me what I am looking for and what should I do next
I have both premier elements and also photoshop 12 installed. The problem I have theres two updates but when attempting to down load these I have a error
Thanks for the follow up. No matter who, if the person does not have experience in modifying the registry, that is some thing to think about twice or more before doing that.
Were you OK with disabling the antivirus and firewalls? If that did not work...
Do you have a computer shop with which you do business and whose service person could get you through the registry troubleshooting of the Adobe document?
When you get to Help Menu/Updates, what is there to update....
Premiere Elements 12.1
Elements Organizer 12.1
Camera Raw 8.5
Please consider. Please do not give up yet.