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1. Re: New Mac...Creative Cloud account not working
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
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2. Re: New Mac...Creative Cloud account not working
1 person found this helpfulverify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html
then sign out and then back in to your cc desktop using the same adobe id you used to verify your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
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3. Re: New Mac...Creative Cloud account not working
Thanks everyone....my subscription is active, payment is processed on the 1st of the month and was processed this month. I have no problems using Photoshop on my non-Mac laptop. I close out of my account on my non-Mac laptop and try to sign in on my Mac.....and can't. I've restarted my Mac and still can't access. I can't even see my account info on my Mac. It's strange. I'm at a loss and will have to find an Adobe customer service # to call.
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4. Re: New Mac...Creative Cloud account not working
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, http://helpx.adobe.com/x-productkb/global/service-ccm.html