2 Replies Latest reply on Sep 4, 2015 6:16 PM by mozart11

    I bought Lightroom 5 one day before Lightroom 6 was released. Adobe is not honoring a free upgrade, any suggestions?


      I purchased lightroom 5 on April 20, on April 21 the new version of Lightroom 6 was released. According to Adobe's site I should be entitled to a free upgrade.  I have tried since July 7 to get a free upgrade because our new camera is not supported in Lightroom 5.  It is supported with Lightroom 6.  After 3 one hour chats and now approaching 2 months of e-mailing support with purchase receipts, serial numbers etc. along with info from Adobe's site regarding Adobe's pledge to honor free upgrades I have received no responses.  Please if anyone out there has experienced this problem and knows of a solution I would appreciate some feedback.  It makes this outstanding Software company fail miserably in their customer support.