Click the Start button, choose Settings. The Display should come up, if not, click on Display on the left.
At the bottom of this box, click the Advanced display settings option (highlighted in blue).
Scroll down, on the bottom left, click Display adapter properties (in blue). Your display adapter info box should pop up.
Click Properties button on the Adapter tab. Another properties box should pop up.
Click on the Driver tab. Click the Update Driver button.
It may be a journey to find a driver. It may be on your machine, or it may need to search the web to find it.
The best source is to go to the website of the adapter manufacturer and download the latest driver. They have different methods based on which manufacturer you have.
Hope this helps.
I'll give this a go, I really appreciate the help. Blessings
Thank you very much, I can't thank you enough.
These are great links to have, thank you very much.
What version of Premiere Elements do you have on Windows 10 (assumed 64 bit computer).
Use Windows Key + R, click on Device Manager in the pop up menu.
I would go to Device Manager/Display Adapters/and find the name of your video card/graphics card, double click the card's name, to bring up the card's Properties dialog. Click on the Driver Tab in Properties dialog. Under the Driver Tab, note the version version and dating. Close out of there. (Do you have more than one video card/graphics card?)
Go to the web site of the manufacturer of the card and determine if what you have is the latest driver for the video card/graphics card.
If the card is up to date according to that web site, then delete the Premiere Elements Bad Drivers.txt file found according to instructions in the following
a. target making sure you have the Folder Option Show Hidden Files, Folders, and Drives enabled in order to be able to see the path to the file
b. find the file in the located given in the blog post
If you find that the card's driver version is not up to date, then update it first. If the display card error message is still popping up, then delete the BadDrivers.txt file. Download and install the driver from the web site following the instructions given at the web site.
Any problems, please do not hesitate to let us know.
Did the screenshot offer more information if your pressed the Properties tab next to "Adapter Type AMD Radeon HD 6800 Series"?
I was hoping to see the driver version and dating. Do you see that under Properties?
I think that you want the following AMD support locations like
John may have some additional information on these AMD drivers.
If you see a recent date for the card in the card's Properties on your computer, I would probably go with the deletion of the BadDrivers.txt file deletion and determine if that resolves the issue of the display card error. This is especially true if Premiere Elements is the only program on Windows 10 with which you are having problems.
To be continue in the morning.
Thanks for the follow ups. Appreciated.
Hi A.T. Romano,
Premiere Elements 12; there are 2 graphic cards, both drivers say they are up to date. The driver/date for Intel(R) HD Graphics 3000 is 5/27/2015 and says it is up to date.
I followed to the T the blog post for deleting BadDrivers.txt file, making sure to enable hidden folders etc. and there was no BadDrivers.txt file to be found. I'm going to see if I can locate the Intel driver and replace the one I currently have. I know you have signed off, this info is for your consumption Sunday if you are available. I come back and edit this if I have more info. Thanks again for your help.
Based on the dating on the cards, I think that you should go for the deletion of the BadDrivers.txt file.
Right now the problem seems to be that you cannot locate it.
Please try again. It is there for Premiere Elements 12/12.1 on Windows 10 64 bit.
Windows Key+X to bring up the pop up with the choice of File Explorer.
In File Explorer, click on its View Tab.
In the View Tab area, go to the far left and click on Options.
Clicking on Options, should bring up the Folder Options dialog.
In the Folder Options dialog, click on its View Tab.
Under the View Tab, scroll to the option Show Hidden Files, Folders, and Drives and dot it to enable it.
Close out of there.
Local Disk C
and in the Premiere Elements Folder is the BadDrivers.txt file along with a 12.0 Folder. You do not want anything in that 12.0 Folder, just that BadDrivers.txt file in the Premiere Elements Folder as shown in the blog post cited in a previous post in your thread.
How far in the above path do you get? Do you see at least Local Disk\Program Data?
I will be watching for your follow up as your schedule permits.
System Information report written at: 09/06/15 19:53:41
System Name: DESKTOP
I'm not sure if this system info is helpful but will include it in case it helps fill in any info you are looking for regarding my system. I have spent the day reading and working on all of the links/suggestions above. Concerning trying to delete BadDrivers.txt file in the Premiere Elements Folder, I've tried several times and I'm 100% certain It's not there and I'm doing it correctly.
Name Intel(R) HD Graphics 3000
PNP Device ID PCI\VEN_8086&DEV_0112&SUBSYS_D0001458&REV_09\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 3000
Adapter RAM (1,883,242,496) bytes
Installed Drivers igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver Version 18.104.22.16829
INF File oem37.inf (iSNBD0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 59 hertz
Memory Address 0xF7400000-0xF77FFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967290
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (22.214.171.12429, 5.13 MB (5,384,176 bytes), 6/2/2015 12:00 AM)
Name AMD Radeon HD 6800 Series
PNP Device ID PCI\VEN_1002&DEV_6739&SUBSYS_21F81458&REV_00\4&2E9A8D61&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6739), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 6800 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitm m64.dll
Driver Version 15.200.1062.1004
INF File oem78.inf (ati2mtag_NI section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1600 x 900 x 60 hertz
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF7CE0000-0xF7CFFFFF
I/O Port 0x0000EF00-0x0000EFFF
IRQ Channel IRQ 4294967289
Driver c:\windows\system32\drivers\atikmpag.sys (126.96.36.19963, 658.02 KB (673,816 bytes), 8/9/2015 1:10 AM)
These are pics of my system BIOS I could not find anything that looked like what the first pic/Change the BIOS Setup suggested. The only thing I have been able to do with regard to making the AMD graphics card the only one (and disabling the Intel(R) HD Graphics 3000 card) is to disable the Intel card in Device Manager. When I did disable the Intel card it caused Premiere Elements 12 to not start at all, so I set it back to both cards enabled. I'll try to catch up with you this week sometime if you have time to respond and pick it up from there. I'm out of ideas for now. If this info is not helpful please let me know I'm new to this Forum and don't want to over do it. Anyway thanks for your help and I'll chat more with you soon.
Thanks for the replies with important information for troubleshooting.
I am still after the BadDrivers.txt file. I know you are 100% sure it is not there, but I just need to ask the following to try to figure out why not. And, then I will move on to alternate approaches to the problem, focusing in all the drivers data that you have posted.
The following is the representation of my Premiere Elements Folder in the Program Data route to the BadDrivers.txt file.
Could you post a screenshot of what you find in your Premiere Elements Folder in the Program Data route cited?
That BadDrivers.txt file underneath the 13.0 Folder in the screenshot is what I am after. I have a lot of versions of Premiere Elements on this one computer. That is why I have all those folders in the Premiere Elements Folder in that path.
I will go through all your data in the morning.
Thanks. Your follow ups are appreciated.
Good morning. Just starting my Monday day.
You have found the BadDrivers.txt file. All you need to do is delete it. After you delete it, close out of there, and reopen Premiere Elements, a new BadDrivers.txt file will appear in the place where you deleted it. But, that is OK. The big question becomes "Did the deletion solve the display card error?"
Now back to how you found the BadDrivers.txt file. The BadDrivers.txt file is not in the 12.0 folder in the Premiere Elements Folder. It is in the Premiere Elements Folder that contains the BadDrivers.txt file and the 12.0 Folder. So, please refer to the second screenshot in your post numbered 15 and delete the BadDrivers.txt file as shown there.
Looking forward to your results as your schedule permits.
Thanks for the follow ups with important information for the troubleshooting.
Well you're not going to believe this. I went ahead and deleted the BadDrivers.txt file and tried to start Premiere Elements 12, however, it's still not working, comes up with the same message. I went ahead and uninstalled the software then downloaded/reinstalled it from Adobe web site. No problem with the installation. When I started the new install I initiated PE12 and tried the Organizer first instead of the Video Editor. I was able to sign in. I then tried to select the Video Editor but I got the message "We have detected an incompatible display driver ..." and couldn't get past it. I looked at the PE12 folder to see if BadDrivers.txt was back and so far it is not.
Thanks for all the follow ups with important troubleshooting information. Appreciated.
Right now I am pointing to the AMD Radeon HD 6800 Series video card/graphics card which is used together with the Intel HD Graphics 3000.
The BadDrivers.txt file deletion is usually the life saver in most of these display card error message, but apparently not this one.
Is there any possibility that you could disable the AMD Radeon HD 6800 Series video card/graphics card and try to go with just the Intel HD Graphics 3000?
I came across the following discussion and thought that you might want to explore the situation described.
Does anything in the discussion help? You might want to post your situation in that community forum to integrate your situation with that in that particular discussion. Do you have a more than one monitor situation? The AMD users there may have some more suggestions on setting up this combo of cards.
Please consider and then let us determine what next.
I pulled the AMD graphics adaptor so only the Intel graphics adaptor was being used and ran Premiere Elements 12 which started and loaded a new project with no trouble. With the AMD card / Windows 10 being the problem I will begin addressing these issues with the AMD forums. Thank you for all of your help and patience, you are very kind to give so much of your time and knowledge! If there is anything you would recommend communicating first with the forum I'm open ears. Thanks again, take care.
Very wonderful news. You did a great job with the troubleshooting details. Those video card/graphics card issues can be difficult to pin down especially when more than one card is being used.
At the AMD Community Forum, I would ask about best configuration of the AMD card if it needs to be run with the Intel card, and ask about the pros and cons of your present specific two card system.
If you have a working Premiere Elements system, I would probably stay with the Intel card alone unless this is going to complicate matters for other applications on the computer. As your schedule permits, please update us on your progress.