I hope someone can help me - I made a one-off purchase of icons to use for our website, and once I'd downloaded the file to my desktop, I couldn't open it. I received an error message:
' The file Adobestock... could not be opened. It may be damaged or use a file format that Preview doesn’t recognise.'
Please could someone tell me how I may get round this?
Thanks in advance.
Would you please help us with your downloaded image format.
I also have the same problem. I managed to download several before I keep getting this message with new purchases.
I have a MAC and they download to 'Preview'
The photos are 62805972, 62805986, 73780267 & 67771391
I need to complete this project today and don't want to download any more as it is costing a fortune.