7 Replies Latest reply on Sep 9, 2015 7:08 PM by leem13611146

    Creative Cloud won't update on Mac (0% progress)

    leem13611146

      I am unable to update the Creative Cloud apps Lightroom and Photoshop on my Mac running Yosemite.  When I select Update, a progress bar is displayed that stays stuck at 0% indefinitely.  I've tried killing all Adobe processes and rebooting and I have uninstalled and re-installed but the problem persists.

       

      I dug around in some of the Adobe log files that are being updated during this time and I found some errors in DLM_Native.log:

       

      09/06/15 12:06:05:461 | [WARN] | D4AA683B-4854-415B-AA42-8B322FDFAC40 |  |  |  |  |  | 272561 | Some Error has come during download operation with Error type - -4, and Error Code - 404

      ...

      09/06/15 12:07:24:286 | [ERROR] |  |  |  |  | DLMNative |  | 282036 | Updater Core returned error (errorcode: 41, statuscode:0) in getting CFU progress

       

      Does anyone have any suggestions for resolving this problem?  I wonder if Shantanu Narayen can help?