i recently purchased lightroom 6 and it was working fine until recently- but before the windows 10 update, lightroom began to freeze on the startup splash screen. i followed the instructions on the adobe help page and now it does not even show the splash screen. the box says error 16 and tells me to reinstall. is there a fix? how do i retrieve my key? i tried to do so with the card that i purchased, but it is telling me the card has been redeemed. this it completely confusing.
Please follow steps below
Please give Full Permission to Slstore and Slcache Folders
Refer link for there location and the Procedure to do that Configuration error | CC, CS
Or Run Lightroom as an Administrator(Right click Lightroom icon on desktop and select "Run as Administrator")
2. If Lightroom Freezing on Splash screen
Make sure Lightroom is up to date. Refer Keeping Lightroom Up-to-Date
Let us know if that helps