1 Reply Latest reply on Sep 6, 2015 9:02 PM by Akash Sharma

    Lightrooom wouldn't  start- now it's worse


      i recently purchased lightroom 6 and it was working fine until recently- but before the windows 10 update, lightroom began to freeze on the startup splash screen.  i followed the instructions on the adobe help page and now it does not even show the splash screen. the box says error 16 and tells me to reinstall.  is there a fix? how do i retrieve my key?  i tried to do so with the card that i purchased, but it is telling me the card has been redeemed.  this it completely confusing.