Make sure you don't have a redemption code that needs converting to a serial number commencing 1160
For the boxed product it is usually inside on the white cardboard inner box.
Are you using Windows or Mac.
By the way you can try checking the hosts file and delete all adobe entries(If present) from there, also disable firewall and any security software installed till the time you are in the installation process.
Thanks for reply.
Indeed the white cardboard inner box does have the number starting with 1160, like below:
SERIAL NUMBER Lightroom RET
So I assume I have the serial No. and not an redemption code?
Sorry I forgot to mention I'm using a Mac.
and a full version of Lightroom 6
Thanks I've just been reading up on the this Host file thing.
If clearing hosts is not necessary contact Adobe directly. Click on the blue button: Still need help? Contact us – then click in the area marked “chat 24/7”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care
I've found the Host file by doing the following:
Go > Go to folder (and typed in /etc)
/etc > Host file
when I open and try to edit the content I'm presented with a message saying "You dont own the file "hosts" and dont have permission to write to it"
I've tried replacing it with a duplicate but that didn't work
Any more help and advice is much appreciated.
I used to remember a time when installing new softwares were easy and straight forward, all we needed to do was Buy software > Enter Serial No > Install > happy customer
Sigh... I missed those days.
I'll try that right now.
Move the hosts file from the /etc folder on desktop and then edit it, deleting all entries of Adobe, once done save the file and then again move it back to its original location that is inside the /etc folder.
Please check if it allows you to do that, else as suggested above please contact customer care.
Ok, talking to customer care right now, hopefully it will be an easy fix.
Many Thanks for the help. Very much appreciated
The Host file trick works!
I had to:
Open a Finder > Go > Go to folder (and typed in /etc) /etc > Host file
Copy the Host file to the desktop
Open it and delete everything below "127.0.0.1 localhost"
Save the file as "Host"
Drag and drop it back to the original folder by overwriting/replacing the old Host file.
re-Open the Lightroom setup installer and enter serial number and it works and installed.
Many Thanks for all the help.
And many thanks to customer support.
Hi. I've had the same problem and followed these instructions and it worked a treat. Thanks.