1 Reply Latest reply on Sep 7, 2015 5:34 PM by Mrinmay Majhi

    can not upgrade creative cloud to include Adobe Stock

    Robert L Brown

      Hello,

      I have tried to upgrade my Creative Cloud account to add Adobe Stock, using the web site upgrade panel as shown here:

      Screenshot 2015-09-07 13.36.06.png

      But every time I try, the web site seems to whirl an in-progress GIF, and then show a "could not upgrade" message. I tried getting support from Adobe Chat, but none of the preset options related to this problem. Has any one else on this forum experienced this problem and obtained a resolution? Thank you in advance for any support you can offer. -- Robert