I ‘m student (online) for 21month by an institution and received by the institution a prepaid card ( for 12 month)
for the ’’Adobe Creative Suite Student and Teacher Version’’ to download and using free the Adobe Creative Cloud.
Noted below: I have an Acer-Laptop with Windows 8.
I have all instructions according to the description done properly.
I've logged to Admisy.de and entered the code of the prepaid card and get a serial number.
The next step was to activate the product, so i entered and confirmed the data and the serial number.
While acknowledging… my Internet was slow and crashed! While important step! I could not use the Internet on for few days.
I thought, the product have been still activated. But later I saw, the product is not in my Adobe ID Account!
Also I don’t have any e-mail confirmation.
This Product should have been in ID-Account, if the activation would have folded.
In my Adobe ID-Account is only shown the ‘’30-day trial version’’, I have used previously.
So, i tried several times to repeat activation and downloading. But after entering the serial number, I keep getting the notice:
Code has already been used.
What can I do??! I need the program to work.
Thanks for help
Greets from Berlin
Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
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Creative Cloud support (all Creative Cloud customer service issues)
I'll do! Many thanks!