Why can't I import this jpg file, so that I can see the pix as a thumbnail versus a grey box with an hour glass in it? The app says it does not recognize this file format. Here's an example of a file name that's giving me trouble DSC-0275_0120.jpg. I hope I don't have to rename the numerous files I am trying to organize in Elements 13. Thanks, Laura
Something to try... open in Photoshop Elements, or your picture editor of choice, and save to a new name... which will fix the file if it has a corrupted header
Your thread is appearing in the Adobe Premiere Elements Forum (video editing), but it sounds more like your program is Photoshop Elements 13.
Have you posted in the Adobe Photoshop Elements Forum to take advantage of the specialized expertise there?
Some thoughts as you think about what next....
If your program is Photoshop Elements 13 Elements Organizer 13,
a. can you import these DSC-0275_0120.jpg. images into the Photoshop Elements 13 Editor although you cannot into the Elements Organizer 13?
b. do you know the color profile that these images use?
Please check out the following to determine if any of it applies to your situation
Any questions or need clarification on any of the above, please do not hesitate to ask.