You first need to find out what is inside your video file
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
The quick start on this troubleshooting is to tell us the brand/model/settings of the camera that recorded the video (including the file extension). We should be able to tell from that what has to be done. If that does not work to obtain the information, then it is on to the video properties readout programs such as MediaInfo (Tree View) (already suggested). If it comes to that, just be careful with your choices in the downloading and installing of that program since it is known to travel with unwanted baggage.
Always include asking yourself "Do I have the latest version of QuickTime installed on the computer with Premiere Elements 9.0/9.0.1 and am I running the program as administrator?"
Some possible problem formats include
AVCHD or H.264.avi
Looking forward to your reply with details.
You have an AppleProRes 422.mov file. Is your Premiere Elements 9.0/9.0.1 on Mac or Windows? Please indicate computer operating system.
I had no problems importing an Apple ProRes 422.mov 1920 x 1080 @ 29.97 progressive frames per second into a new Premiere Elements 9.0/9.0.1 project.
Do you have the latest version of QuickTime installed on your computer along with Premiere Elements and still cannot import this file into a new project?
I will revisit your thread in the morning, and then we can decide what next if a latest version of QuickTime install did not solve the problem. At that time, we can also talk about project preset and other project and export settings.
Thanks for the screenshot.
To be continued
adobe 9.0 its on a mac. i just bought this laptop, so i feel like quicktime is updated but i could try doing that.
Thanks for the reply.
Please do the QuickTime update for your Mac computer.
When you go to Publish+Share/Computer/QuickTime, do you see choices in the field named Presets?
Add On to prior post....my testing of the AppleProRes 422.mov file, with which I had not problems, was done with Premiere Elements 9.0/9.0.1 on Windows 7 64 bit.
in the share section for quicktime it does not give me any options to update.
Thanks for the reply.
QuickTime is not updated within Premiere Elements. You need to do that within QuickTime program installed on your computer.
Open QuickTime and go to its Help Menu/Update Existing Software....does the program update or tell you that you have the latest QuickTime version?
Download and install the latest version of QuickTime from
What did you find when you went to Premiere Elements Publish+Share/Computer/QuickTime and its Presets? Did you find a choice of Presets for the Presets field? Just in case message....if you do not see QuickTime as a choice under Publish+Share/Computer/, then use the thin scroll bar to the right of Presets and scroll down to QuickTime which is toward the bottom of the list of choices.
Please let us know if you need supplemental information on this.
there was no option in the presets to select quicktime. Ill download the latest version of quicktime.
If QuickTime is correctly installed, when you open Premiere Elements 9.0/9.0.1 Share/Computer/QuickTime, you should see the following including Presets
I am working from Premiere Elements 9.0/9.0.1 Windows 7 64 bit. If you are on Mac, the view should be comparable.
Thanks for the follow ups. There may be other factors involved with your issue, but we need to rule in or out QuickTime presence before considering other factors.
I updated to the latest version but the videos are still not showing up, and i set the presets in premiere to the one you directed me to do.
I'm trying to upload the clips into premiere, thats what is telling me i need a codec and what not and will not let me upload.
Go back and reread my reply #1 and then report back with the details of what is actually inside your file
Thanks for the update.
The screenshot in post numbered 10 was not meant to recommend a customized QuickTime export preset for your project with the AppleProRes 422.mov. It was meant to point out where the QuickTime Presets would be if QuickTime install was OK.
If we could get that AppleProRes 422.mov to import into your Premiere Elements 9.0/9.0.1 project, then my choice for a customized preset would be:
with Presets = NTSC DV 16:9
but you do not stop there....you need to customize that preset for your 1280 x 720 @ 59.94 progressive frames per second to get the H.264.mov file.....click on
the Advanced Button/Video Tab export settings...
Video Coded = H.264
Quality = 100%
Width = 1280
Height = 720
Frame Rate = 59.94
Field Type = Progressive
Aspect = Square Pixels (1.0)
and also further down
Bitrate settings...have check mark next to Limit Data Rate to _______ kbps...fill in 10000.
But right now the larger problem is getting the file imported into Premiere Elements 9.0/9.0.1 on your computer. I have been able to import that format into my Premiere Elements 9.0/9.0.1 on Windows 7 64 bit without problems. Have you tried another file from that camera batch?
In the new project dialog, please remind me what you have been using for the project preset in the New Project dialog? The default for that version is NTSC DV Standard which is not correct for your file. Please review that point and, if necessary, please set the project preset for
AVCHD LITE 720p60
If nothing gets that file to import, then please explore using the free HandBrake program to convert the file into H.264.mp4 with a constant 59.94 progressive frames per second frame rate, and then import that export into the Premiere Elements 9.0/9.0.1 project. https://handbrake.fr/
If you need any how to on using HandBrake, please let me know.
Please review and consider. Any questions about the above, please let me know.
John T. Smith
We already know what is in that file. Apple ProRes 422.mov. Please refer to screenshot in post 3.
Do you have question on that as the movie format in question?