1 Reply Latest reply on Sep 8, 2015 7:37 PM by A.T. Romano

    uninstalling adobe premier elements 10 on windows 7 64 bit, i receive an error 1316 "the specific account already exists.  How do I fix this so I can unistall this software?

    msjnewton47

      I have tried severl times to uninstall this, I searched google with the error codes, there are several tips but was unable to accomplish the uninstall.I even inserted the original disk hoping there would be an uninstall on it, and a window stating that it was about to uninstall the software, but 2 minutes into the uninstall i received the same error message.  I have a newer version of elements I want to install but want to remove the older version first.

       

      Any help would be appreciated.