This happened to me in AUGUST and I called and Adobe gave me a case file number. Unfortunately they didn't call me back within 24-48 hours instead it was like a week of time between when I called them and when they called back to look at the issue. It's still unresolved currently. I'm using Adobe Acrobat DC on a Macbook.
Another Member sent me this as he had the same problem and it seemed to help him:
"Yes, after much effort and back-and-forth, it ended up being an issue with my email account. Somewhere along the line I had changed my primary email address associated with my Adobe account, but not my EchoSign account, which I did not know was separate. Once they both were under the same email, the problem was solved. Hope that helps you."
So I realized that I subscribed to Acrobat DC using my gmail email address and then later switched to a different work email address - that must have been the problem for me as when I switched my adobe account back to using gmail the problem seems to have fixed itself.
Thank you! As soon as I read your response, I knew that must be it because I recently changed my email as well. Now it's back to the original one and everything is working fine.
I've updated my email within my profile at Adobe.com and cloud.acrobat.com. I'm not seeing a login for Adobe Sign (formerly Echosign). It's probably something obvious but at this point I'm ready to break something.
I found this:
But nothing I'm seeing within cloud.acrobat.com resembles this, nothing within adobe.com resembles this, I'm confused for sure. Where do I sign in and change the email? I'm sure that is the problem since my email was different when I first signed up.
I'm sure Adobe must have known this would happen to a lot of people. Why on earth it doesn't update automatically is hard to understand.
I'm having the same problem as the last poster. I'm sure the programs have changed since the original thread. I can find no place to change any email settings for anything other than my Adobe ID.
Worked for me also. I have had this happen to me more than once also. I, also again, was told I'd get a call back in days, but in my case it was in 2 weeks on the previous occurrence. The degree to which adobe is monitoring the vendor paid to handle support is obviously insane. I used to do the same for a vendor of Microsoft 15 years ago.