2 Replies Latest reply on Sep 9, 2015 6:37 PM by Mohit Goyal

    When I start up Lightroom 6 I get an APPCRASH error every time.

    T_Landg_Photo

      I tried uninstalling/reinstalling the software.  Tried renaming SLCache and SLStore.  No luck. I am running Windows 8 with a 64 bit processor. Plenty of memory available.  Ideas on what else to try?  Here's a copy of the error text I see upon launch of the software:

      Problem signature:

      Problem Event Name: APPCRASH

      Application Name: lightroom.exe

      Application Version: 6.0.0.10

      Application Timestamp: 5523190c

      Fault Module Name: atio6axx.dll

      Fault Module Version: 6.14.10.12198

      Fault Module Timestamp: 51489201

      Exception Code: c0000005

      Exception Offset: 00000000006fb32d

      OS Version: 6.2.9200.2.0.0.768.101

      Locale ID: 1033

      Additional Information 1: 9b7f

      Additional Information 2: 9b7fd62323e0917591cf1d83907f1c5d

      Additional Information 3: 6755

      Additional Information 4: 675551bcf24b6459d6bbe4a628d0ca77