1 Reply Latest reply on Sep 23, 2015 11:41 PM by eswar6771017

    Can not install Adobe Flash Player on Mac OS X 10.10.5

    williams45215119

      Will not finish with a successful installation... Same message every time.   No problems with downloading.

       

      Screen Shot 2015-09-10 at 5.02.03 PM.png

       

      Screen Shot 2015-09-10 at 5.17.47 PM.png

        • 1. Re: Can not install Adobe Flash Player on Mac OS X 10.10.5
          eswar6771017 Adobe Employee

          Hi williams45215119,

           

          Can you please provide the following log files for further investigation:

           

          1. Go to the ~/Library/Logs directory (this is the User's Library directory, not the system, /Library directory). 
          2. Create an empty text file named ADM.trace
            • The file extension itself is .trace, not .txt or anything else.
          3. Run the online installer again until it stops
          4. Locate the Adobe_ADM.log and Adobe_GDE.log files in the ~/Library/Logs/Adobe_ADMLogs directory
          5. Upload both Adobe_ADM.log and Adobe_GDE.log files using the instructions How to share a document

           

          Thanks,

          Eswar.