3 Replies Latest reply on Sep 10, 2015 7:10 PM by bethanyw69638611

    downloaded file is not as large as promised

    bethanyw69638611 Level 1

      I paid for and downloaded a few different files this evening.  Two of them were fine, but one of them is EXTREMELY bad quality.  It purports to be 4900 x 4232 px, but now that I've downloaded and opened it, it is only 435 x 367 px.  This is totally unacceptable.  This is the image in question:

      https://stock.adobe.com/stock-photo/big-set-of-beautiful-colorful-flowers-vector-illustrat ion/46546346

       

      Very disappointed.  I need a good quality version of this ASAP - it is for a time-sensitive project.