15 Replies Latest reply on Dec 29, 2015 11:09 AM by BiuroEfekt

    Getting error code 3 randomly

    BFriggs Level 1

      When using lightroom or photoshop at random times doing random things I get a error code 3. It says, unable to recover from a kernel exception, application must close. It has only done this since the driver update for windows 10. I am running windows 10. did not have this problem before the update. It is getting annoying. How can this be corrected?

       

      Thanks,

       

      Bill

        • 1. Re: Getting error code 3 randomly
          Mrinmay Majhi Adobe Employee

          Hi BFriggs,

           

          Could you please post the error log generated?

          What are the device drivers you have updated?

           

          ~Mrinmay

          • 2. Re: Getting error code 3 randomly
            BFriggs Level 1

            I did post the error log. What I wrote in the first post after the error code is what it is saying. "error code 3. unable to recover from a kernel exception, application must close" Unless you are asking for something different then I don't know what you are asking for. The driver update was from Adobe for Lightroom and Photoshop to run on windows 10. But it was already running on it fine.

            • 3. Re: Getting error code 3 randomly
              Mrinmay Majhi Adobe Employee

              Please follow the steps to get the error log from Event Viewer.

               

              > Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.  Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

               

              > Expand Windows Logs in the left hand side panel.

              > Click on Application.

              > In the middle panel, you will find error

              Event Viewer.PNG

               

              > Click on the error log.

              > Post the error Information which you find in the General Tab.

               

              ~Mrinmay

              1 person found this helpful
              • 4. Re: Getting error code 3 randomly
                BFriggs Level 1

                Thank you. It was a little different than you posted. But I found what you wanted. Sorry about my ignorance with computers. Here is what was in the general tab.

                 

                SettingSyncHost (1364) Unable to create a new logfile because the database cannot write to the log drive. The drive may be read-only, out of disk space, misconfigured, or corrupted. Error -1032.

                 

                Thanks

                • 5. Re: Getting error code 3 randomly
                  BFriggs Level 1

                  I guess there is not fix for this. Wonderful.

                  • 6. Re: Getting error code 3 randomly
                    Mrinmay Majhi Adobe Employee

                    Please check and confirm the error message for the source as Photoshop or Lightroom.

                    You may post a screen shot to check the issue properly.

                     

                    ~Mrinmay

                    • 7. Re: Getting error code 3 randomly
                      nathanielo58932479 Level 1

                      Hello,

                       

                      I am also experiencing random code 3 errors using After Effects CC on an Alienware laptop running Windows 10 with an NVIDIA Geforce 660M. It's hard to accomplish any task without having to restart the program. Please advise.

                       

                      Here are the logs in sequential order:

                       

                      Event 5973

                       

                      Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

                       

                      NVIDIA OpenGL Driver

                       

                      Unable to recover from a kernel exception. The application must close.

                       

                      Application Error

                       

                      Faulting application name: AfterFX.exe, version: 13.5.1.48, time stamp: 0x55adf822

                      Faulting module name: nvoglv64.DLL, version: 10.18.13.5598, time stamp: 0x55f5e56b

                      Exception code: 0xc0000409

                      Fault offset: 0x0000000000eb5b40

                      Faulting process id: 0x6774

                      Faulting application start time: 0x01d0f73ddfb3abf4

                      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\AfterFX.exe

                      Faulting module path: C:\WINDOWS\SYSTEM32\nvoglv64.DLL

                      Report Id: 03ebfee4-b7d6-4a30-8c8c-976f565d5aff

                      Faulting package full name:

                      Faulting package-relative application ID:

                       

                      I am using the most recent NVIDIA drivers released a few days ago.

                      • 8. Re: Getting error code 3 randomly
                        Indri_indri Level 1

                        I've had this exact error affecting Photoshop (that's the application which gets closed) a few times since last updating CC2015.

                        I just got another one five minutes ago, so decided to search for a solution.

                        I read elsewhere on the Adobe site a staff member replying to someone else with another problem I had with the latest CC2015 to upgrade the graphics driver, so I did, and have been getting this error spasmodically since (I didn't have this issue before).

                        Windows 7 desktop.

                        • 9. Re: Getting error code 3 randomly
                          Mrinmay Majhi Adobe Employee

                          The module that is failing is a component of nVidia video driver.

                          Please contact nVIdia to get the latest version for your display adapto

                           

                           

                          ~Mrinmay

                          1 person found this helpful
                          • 10. Re: Getting error code 3 randomly
                            twmeyer Level 1

                            This seems to be a problem with the new drivers from Nvidia... the gamer forums are all hot about it. Nvidia needs to step up. This as of Oct 25 2015

                            • 11. Re: Getting error code 3 randomly
                              danielab53443688 Level 1

                              I there,


                              I have illustrator cc and 2015 today I suddenly came out with this error code: Unable to recover from a kernel exception. Error code: 3. This error leads me back to the graphics card. I have a Nvidia GTX750. The program must be continually crash!!

                              this is the error window:

                               

                              IMG-20151109-WA0012.jpg

                              • 12. Re: Getting error code 3 randomly
                                twmeyer Level 1

                                I got this in a chat with Nvidia about these cards. Ayub is the Nvidia tech:

                                 

                                 

                                My error message was:

                                OpenGL Driver - Unable to recover from a kernel exception. The application must close. Error code: 3
                                Would you like to visit Nvidia support (blah blah blah)…?

                                 

                                Ayub: please perform the steps below and check the functionality:

                                1. Please try removing the drivers again using Revo Un-installer/ Display Driver Un-installer (DDU), then shutdown the computer and reseat the NVIDIA graphics card, the RAM card and then try re-installing the NVIDIA graphics drivers for troubleshooting purposes.

                                Display Driver Un-installer (DDU):
                                http://www.wagnardmobile.com/DDU/

                                2. Please perform a clean installation of the NVIDIA graphics driver in "Safe Mode with Networking":
                                358.59 NVIDIA graphics driver:
                                http://nvidia.custhelp.com/app/answers/detail/a_id/3798

                                Steps on how to perform a clean installation of the graphics driver:
                                http://nvidia.custhelp.com/app/answers/detail/a_id/2900/

                                3. Restart the computer into normal mode and install the PhysX and GeForce Experience from the links below:
                                NVIDIA PhysX System Software:
                                http://www.nvidia.com/object/physx-9.14.0702-driver.html
                                GeForce Experience:
                                http://www.geforce.com/geforce-experience/download


                                Ayub: Do let me know if you need the steps for "Safe Mode with Network"

                                Tom Meyer: just to be sure, yes, could you provide that
                                Ayub: Sure
                                Ayub: http://www.howtogeek.com/howto/windows-vista/force-windows-to-boot-into-safe-mode-without- using-the-f8-key/

                                And make sure to select "Network" option after checking "Safe Boot"
                                Or you can download the file here in the Regular mode, move it to a flash drive, then boot into Safe Mode and access the driver file from that.

                                 

                                 

                                I hope this helps. I haven't tried it yet, still limping along.. Tom Meyer

                                • 13. Re: Getting error code 3 randomly
                                  V_RocKs Level 1

                                  What worked for me:

                                  Edit => Preferences => Performance

                                   

                                  Click Advanced Settings under Graphics Processor Settings

                                   

                                  Uncheck Use OpenCL and set Drawing Mode to Normal.

                                   

                                  According to what I red on NVidia's site this happens on systems with fast CPU's and there ends up being a handshake issue between wanting to use the GPU and overriding it when the CPU would have been the better option.

                                   

                                  Problem went away and I didn't have to reinstall anything. If you are a power user who is opening up very large files this might not be the best option for you. Downgrading to the working drivers might be better as you might have needed what you are losing here. I work on the web with file sizes of 2mb or less and I have a dual CPU system with SSD's and 16GB RAM so not having the speed enhancements isn't even noticeable.

                                   

                                  rdiSd1K.png

                                  • 14. Re: Getting error code 3 randomly
                                    szl1973 Level 1

                                    Hi,

                                     

                                    I use the latest Photoshop CC (2015), Win 10 Pro x64 with Nvidia Quadro K5200, and I had the same issue.

                                     

                                    I've found a solution:

                                    1. Uninstall the latest NVIDIA driver with WagnardMobile

                                    2. Install 353.82 Quadro driver from September.

                                     

                                    If you have GeForce, you need to try install the 355.98 version. (See: https://forums.geforce.com/default/topic/885049/windows-10-gtx-860m-kernel-exception-wtf-/ ?offset=6 )

                                    • 15. Re: Getting error code 3 randomly
                                      BiuroEfekt Level 1

                                      I had the same problem.

                                       

                                      I uninstalled driver from nvidia and downloaded delivered by Windows Update. Performance is less by about 10% but it works stably.