2 Replies Latest reply on Sep 6, 2017 8:59 PM by PATTI MCFAULL

    Premiere Elements 12 won't play back. Project played perfectly before. Now won't play at all.

    Chiron Michael

      I created a project in Elements 12. It played fine before. Now, none my projects new or old will play back.

        • 1. Re: Premiere Elements 12 won't play back. Project played perfectly before. Now won't play at all.
          A.T. Romano Level 7

          Chiron Michael

           

          What computer operating is involved?

           

          Please give more details....

           

          a. Are these projects opening to the Expert or Quick workspace? Are you saying that, when you hit the play button of the Edit area monitor, the Timeline Indicator does not move from left to right to give you playback of the video and audio in the project's Timeline?

           

          b. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?

           

          c. Does the problem exist with and without the antivirus and firewalls disabled?

           

          d. Can you see any obvious changes in your system before and after the problem set in?

           

          Please give more details. Depending on the details in your reply, we may consider

          a. deletion of the Adobe Premiere Elements Prefs file

          and

          b. uninstall, free ccleaner run through, reinstall with antivirus and firewalls disabled

           

          Any questions or need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere Elements 12 won't play back. Project played perfectly before. Now won't play at all.
            PATTI MCFAULL

            I'm having the same problem.  The project I've been working on for weeks came up fine but won't play.  I haven't changed any settings, everything is up to date and new.  I've only had the computer for about a month.  It's been working fine every day, now all of a sudden it won't work.