15 Replies Latest reply on Sep 11, 2015 1:11 PM by Chetna Srivastava

    Reduced functionality

    robinbeaton

      Lost Adobe License (Was: e) recently installed Windows 10 and when opening Lightroom get this message;

      Reduced functionality. GO to help and purchase a membership or license number to reactivate When I put in the serial number for Lightroom 5 it does not activate my license. I uninstalled window 10 and the issue remains.

      I have posted this issue for three weeks without response. Any help out there? Is there a 1- 800 number?

        • 1. Re: Reduced functionality
          dj_paige Level 9

          What version of Lightroom are you using?

          • 2. Re: Reduced functionality
            Chetna Srivastava Adobe Employee

            Hi robinbeaton,

             

            Did you try to go to Help and choose sign in to activate your license?

            What message do you receive when you choose to enter your serial key?

            Could you please post a screenshot of the message so that we can assist you better.

             

            Regards,

            Chetna

            • 3. Re: Reduced functionality
              robinbeaton Level 1

              Thank you for your quick response, Chetna.

               

              As of yesterday, Help is no longer active in my Lightroom program. The

              other day I could get to the activate your license page but it said it was

              an invalid number. I tried many times. Here is the serial number I have for

              my Lightroom 5, purchased Nov. 3, 2014. #

               

              Thanks,

              Robin

               

              Robin

               

               

               

              On 11 September 2015 at 10:07, Chetna Srivastava <forums_noreply@adobe.com>

               

              Edited by Moderator : removed serial key  [Edited by Chetna]

              • 4. Re: Reduced functionality
                Chetna Srivastava Adobe Employee

                Robin,

                 

                Would suggest you not to mention the serial key on the public post.

                You need to follow the below steps :

                1. Quit Lightroom

                2. Go to location : C:\Program Files(x86)\Common files\Adobe\ and rename SLCache to SLCache-old

                3. Press windows and r keys to open run window and type in %programdata%

                4. Open Adobe folder within it and rename SLStore to SLStore-old

                5. Right click on Lightroom 5 icon and choose run as administrator

                 

                It will prompt you to sign in and enter your serial key

                Go ahead and enter your serial key and if you receive any error or message, post a screenshot here.

                • 5. Re: Reduced functionality
                  robinbeaton Level 1

                  I will try that. I realize my error in including my serial #. I didn't

                  realize we were communicating through the forum. Can you please remove that

                  post?

                  Thanks,

                   

                  Robin

                   

                   

                   

                  On 11 September 2015 at 10:36, Chetna Srivastava <forums_noreply@adobe.com>

                  • 6. Re: Reduced functionality
                    Chetna Srivastava Adobe Employee

                    I have removed your serial key from that post.

                    You can try those steps and let us know the outcome for further assistance, if required.

                     

                    You can go for chat support as well if you want to: https://helpx.adobe.com/contact.html

                    • 7. Re: Reduced functionality
                      robinbeaton Level 1

                      When I type in C:\Program Files(x86)\Common files\Adobe\

                       

                      I get the message Windows cannot find. Check spelling and try again.

                       

                      Robin

                      • 8. Re: Reduced functionality
                        Chetna Srivastava Adobe Employee

                        You do not have to type in C:\Program Files(x86)\Common files\Adobe\ anywhere

                        Open file Explorer and open C:\ Drive and then open Program Files(x86) > Common files > Adobe and rename SLCache folder

                         

                        • 9. Re: Reduced functionality
                          robinbeaton Level 1

                          Yes, okay. I did follow through to click on Lightroom 5 and run as

                          administrator. The window to sign in to Adobe comes up and when I click on

                          sign in a window for Lightroom Trial comes up. I have tried to accept the

                          trial and carry on but the results in Lightroom remain the same...reduced

                          functionality.

                           

                          I restarted my computer. I signed out and signed in again to

                          Adobe/Lightroom and in the help window, which now appears, I chose Manage

                          my account but there is no response. I am unable to get to the license this

                          software window. The only license window that comes up is the Lightroom

                          trial and it will not accept my serial number.

                           

                          Robin

                           

                           

                           

                          On 11 September 2015 at 10:50, Chetna Srivastava <forums_noreply@adobe.com>

                          • 10. Re: Reduced functionality
                            dj_paige Level 9

                            It sounds like the version of your serial number and your version of Lightroom don't match.

                             

                            What version of Lightroom did you install? What is the name of the installer file?

                            • 11. Re: Reduced functionality
                              Chetna Srivastava Adobe Employee

                              go to help menu > System info and share the details here

                              • 12. Re: Reduced functionality
                                robinbeaton Level 1

                                System info

                                 

                                Lightroom version: CC 2015.0.1

                                License: Expired Trial

                                Operating system: Windows 8.1 Home Premium Edition

                                Version: 6.3

                                Application architecture: x64

                                System architecture: x64

                                Logical processor count: 4

                                Processor speed: 2.4 GHz

                                Built-in memory: 8124.0 MB

                                Real memory available to Lightroom: 8124.0 MB

                                Real memory used by Lightroom: 340.6 MB (4.1%)

                                Virtual memory used by Lightroom: 298.1 MB

                                Memory cache size: 26.4 MB

                                Maximum thread count used by Camera Raw: 2

                                Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                System DPI setting: 120 DPI

                                Desktop composition enabled: Yes

                                Displays: 1) 1920x1080

                                Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No,

                                External touch: No, External pen: No, Keyboard: No

                                Graphics Processor Info:

                                Check OpenGL support: Failed

                                Vendor: Intel

                                Version: 3.3.0 - Build 10.18.10.3304

                                Renderer: Intel(R) HD Graphics 4600

                                LanguageVersion: 3.30 - Build 10.18.10.3304

                                 

                                Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                Library Path: C:\Users\user\Pictures\Lightroom\Lightroom Catalog.lrcat

                                Settings Folder: C:\Users\user\AppData\Roaming\Adobe\Lightroom

                                Installed Plugins:

                                1) Behance

                                2) Canon Tether Plugin

                                3) Facebook

                                4) Flickr

                                5) Leica Tether Plugin

                                6) Nikon Tether Plugin

                                Config.lua flags: None

                                Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

                                Updated Toolkit: Book Module 6.0 (build 1014445)

                                Updated Toolkit: Develop Module 6.0 (build 1014445)

                                Updated Toolkit: Import Module 6.0 (build 1014445)

                                Updated Toolkit: Library Module 6.0 (build 1014445)

                                Updated Toolkit: Map Module 6.0 (build 1014445)

                                Updated Toolkit: Monitor Module 6.0 (build 1014445)

                                Updated Toolkit: Print Module 6.0 (build 1014445)

                                Updated Toolkit: Slideshow Module 6.0 (build 1014445)

                                Updated Toolkit: Web Module 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

                                Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

                                Adapter #1: Vendor : 8086

                                Device : 416

                                Subsystem : 1962103c

                                Revision : 6

                                Video Memory : 0

                                Adapter #2: Vendor : 1414

                                Device : 8c

                                Subsystem : 0

                                Revision : 0

                                Video Memory : 0

                                AudioDeviceIOBlockSize: 1024

                                AudioDeviceName: Speakers / HP (IDT High Definition Audio CODEC)

                                AudioDeviceNumberOfChannels: 2

                                AudioDeviceSampleRate: 44100

                                Build: Uninitialized

                                Direct2DEnabled: false

                                GPUDevice: not available

                                OGLEnabled: true

                                 

                                Robin

                                • 13. Re: Reduced functionality
                                  Chetna Srivastava Adobe Employee

                                  your system info says you are using Lightroom CC2015 and not Lightroom 5 and that's the reason your serial key is not working.

                                   

                                  You need to look for Lightroom 5 on your machine.

                                  If it is not installed, you can download it from here :

                                  Download Photoshop Lightroom

                                  • 14. Re: Reduced functionality
                                    robinbeaton Level 1

                                    Thank you! It is back up and running smoothly.

                                     

                                    Most appreciated,

                                     

                                    Robin

                                     

                                     

                                     

                                    On 11 September 2015 at 11:39, Chetna Srivastava <forums_noreply@adobe.com>

                                    • 15. Re: Reduced functionality
                                      Chetna Srivastava Adobe Employee

                                      Glad to know.