1 Reply Latest reply on Sep 11, 2015 7:06 PM by Mrinmay Majhi

    I can't launch my LR5! I need help...


      Help!  LR5 was working just fine on my Mac until this morning, when I get a box that reads "Lightroom encountered an error when reading from its preview cache and needs to quit.  Lightroom will attempt to fix this problem the next time it launches".  I've tried everything I can think of....I cannot get it to launch.  It won't let me do anything other than click "OK", and then it closes.


      Please help 

        • 1. Re: I can't launch my LR5! I need help...
          Mrinmay Majhi Adobe Employee

          Hi Whitneyj,


          It seems that the preview files have got damaged. Please follow the below steps.


          > Please navigate to the location of your catalog file.


          Default Location of Catalog


          In Windows



          In Mac

          /Users/[user name]/Pictures/Lightroom/


          Note : Location and catalog name may vary if you have created your own catalog in custom location


          > Rename Lightroom 5 Catalog Previews.lrdata to old.Lightroom 5 Catalog Previews.lrdata

          > Restart Lightroom


          Hope this helps