Please go to the Device Manager of Windows, from there expand Display Adapters.
Disable the graphic card and then open Lightroom , go to the preferences of Lightroom , then the Performance tab and uncheck the option for " Use Graphics Processor " .
Close Lightroom and go back to the Device Manager and enable the Display Adapter.
Open Lightroom and then work in Lightroom and check if it works fine.
Tanuj Sandal wrote:
open Lightroom , go to the preferences of Lightroom , then the Performance tab and uncheck the option for " Use Graphics Processor " .
He can't do that, Tanuj - it crashes when he tries.
Pel, follow "2" here:
Hi, thanks for the help. I disabled the display adapter and started Lightroom. I was able to change the preferences such as disable the graphic processor use. But after enabling the display adapter the behavior of Lightroom was the same as before (Crash when selecting preferences). Do you advice to disable the display adapter permanently?
I would suggest you to update the Graphic Card drivers to the latest version, and if it does not work, you may disable it.
Thanks Keith, following solution 2 I found the the value useAutoBahn = false was already set. The crash remains. Other suggestions?
Can you post the crash report here.
Below are the instructions to find the crash report
- Click Windows Start button > Type event in Search programs and files field.
- Select Event Viewer
- Navigate to Windows Logs > Application, and then find the latestevent with “Error” in the Level column and “Application Error” in the Source column
- Copy the text on the General tab.
- Paste the report here
Hi, I updated (downgrade) the device drivers for the integrated intel display adapter and now I can select the preferences. However if I want to display the systeminfo the program crashes again.
Below the error report: "
Naam van toepassing met fout: lightroom.exe, versie: 22.214.171.124, tijdstempel: 0x55aed83a
Naam van module met fout: ig7icd64.dll, versie: 10.18.10.4242, tijdstempel: 0x5580f2bc
Id van proces met fout: 0x1624
Starttijd van toepassing met fout: 0x01d0ee7034b80d0c
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Pad naar module met fout: C:\WINDOWS\SYSTEM32\ig7icd64.dll
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout: ".
Sorry for the language, my system uses the dutch version of windows 10.
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Go to this location C:\WINDOWS\SYSTEM32\ig7icd64.dll
And rename ig7icd64.dll to ig7icd64old.dll
but this will be a temporary fix, will recommend you to update the graphics driver.
Hi, i updated the driver to the recently released version from intel, for the 3rd generation graphic adapter. I have a b1900 processor. But the lightroom crash remains, also with gpu disabled.
can you again paste the crash here after you have updated the driver