1 Reply Latest reply on Sep 13, 2015 8:28 AM by A.T. Romano

    a blue wheel comes up after downloading

    jesset89723862

      A blue wheel comes up after the film is downloaded from the camcorder. the camcorder is new and i change micro chip to extreme . it is still happening so the problem must be the computer or adobe premier elements 13

      help needed

        • 1. Re: a blue wheel comes up after downloading
          A.T. Romano Level 7

          jesset

           

          What computer operating system for your Premiere Elements 13? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?

           

          What are the properties of your video

          video compression

          audio compression

          frame size

          frame rate

          interlaced or progressive

          file extension

          pixel aspect ratio

           

          If you do not know, then telling us the brand/model/settings of the camcorder that recorded this video might give us this important troubleshooting information.

           

          How are you getting this video into the project....Add Menu/ and then what? And, are you working in the Expert workspace or Quick workspace of the project?

           

          Let us start here and then decide what next.

           

          If any questions about the questions, please do not hesitate to ask for clarification.

           

          Thank you.

           

          ATR