9 Replies Latest reply on Sep 26, 2015 3:33 PM by Captiv8r

    Duplicate pages in a topic

    KHook

      Why do I see duplicate pages under a topic?  Only 1 opens in RoboHelp.  Should  I delete the other one?

        • 1. Re: Duplicate pages in a topic
          Amebr Level 4

          Some more information would be good. What do you mean by 'pages in a topic'? Where do you see duplicates? Where do you only see one? If you could attach images using the camera button, that would help too.

          • 2. Re: Duplicate pages in a topic
            KHook Level 1

            Thank you Amebr.  See the duplicates?  Only one will open in RH, so I thought I should delete the duplicate.  My question is how do it get duplicated?  And is it ok to delete it? two pages.PNG

            • 3. Re: Duplicate pages in a topic
              Captiv8r Adobe Community Professional & MVP

              HI there

              What version of RoboHelp? I ask because how you proceed will make a difference.

               

              If it's RoboHelp 2015 release, click the Project tab, then Display Topics > By File name.

               

              tmp1.png

               

              If it's version 11 or earlier, try clicking in the Project Manager pod first, then clicking View > By File Name.

               

              tmp2.png

               

              Note what you see after taking this action.

               

              Cheers... Rick

              1 person found this helpful
              • 4. Re: Duplicate pages in a topic
                KHook Level 1

                Thank you RIck. I am using RH 11.  When viewing by file name as you suggested, I see that the files are including a contact name like this:
                Duplicates.PNG

                • 5. Re: Duplicate pages in a topic
                  Captiv8r Adobe Community Professional & MVP

                  Okay, so what is happening is that you are seeing bookmarks inside the topic.

                   

                  This is a very curious situation though. Can't say I've ever seen it manifest myself. Normally bookmarks appear like this in the Project Manager pod:

                   

                  tmp1.png

                   

                  But for you, they are showing as multiples of the same topic. Makes me wonder what has happened with your install or whatever to make that happen.

                   

                  If you open one of the sample projects do you see the same behavior? For example, click File > Open and click Samples in the left panel.

                   

                  tmp2.png

                   

                  Try opening the App Help project. Then look at the Project Manager pod. Specifically the Error Message topic. Does it get listed the same way? If so, it means something is up with your RoboHelp install. Maybe you need to update by installing the Service Release. If not, it would seem to indicate something is up with that project. Perhaps you need to clobber the .CPD file and allow RoboHelp to bake up a fresh one.

                   

                  Cheers... Rick

                  • 6. Re: Duplicate pages in a topic
                    KHook Level 1

                    This is when they are opened.  (with out the coloring of course) The first one will ope and I can edit.  the second wone will not open.  That is why I thought I should delete it.

                     

                    2 contact sheets.PNG

                    • 7. Re: Duplicate pages in a topic
                      Captiv8r Adobe Community Professional & MVP

                      I'd try clobbering the CPD file and see if that changes anything.

                       

                      To to that easily, click Tools > Options. Then from the General section, enable the option to clear the CPD.

                       

                      Click OK and close the project.

                       

                      tmp1.png

                       

                      Click File > Close Project.

                       

                      Then click File and near the bottom should be the project you just closed. Click it to re-open it.

                       

                      At the time it opens, the CPD should be clobbered and rebuilt. You would then want to turn off the option to clear the CPD.

                       

                      Give that a go and see if it changes anything.

                       

                      Cheers... Rick

                      • 8. Re: Duplicate pages in a topic
                        KHook Level 1

                        Thank you Rick.  I will try this.  But today, when I try to open a project, I get  a box that just says ERROR.  I can click ok, but I am afraid to do any updates.  Do you know the error is?

                        • 9. Re: Duplicate pages in a topic
                          Captiv8r Adobe Community Professional & MVP

                          Hi there

                           

                          Can you post a screen capture of the dialog?

                           

                          Cheers... Rick