2 Replies Latest reply on Sep 13, 2015 12:57 PM by KenCane

    LR 5 Crashes on Import


      I have a new win 7 machine, LR 5.7. Loads just fine and I have imported successfully 1 time. Now it crashes on import. I uninstalled and reinstalled LR and it imported 1 time successfully and againf now it will not import a second time. Please help.

      Error codes:

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    lightroom.exe

        Application Version:

        Application Timestamp:    547e35e8

        Fault Module Name:    wpdmanager.mox

        Fault Module Version:

        Fault Module Timestamp:    48a324a9

        Exception Code:    c0000005

        Exception Offset:    000000000001f885

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    3a95

        Additional Information 2:    3a95dbaa5d5dcf7b9bc4dca71058dc3f

        Additional Information 3:    0e04

        Additional Information 4:    0e04d756f8574f43dd4e96ab3d74614f