1 Reply Latest reply on Sep 13, 2015 2:18 PM by Ned Murphy

    Update Failed: Download Error

    phillipl41030579

      Hey there! I attempted to download an update for Photoshop CC (2015) from the Creative Cloud, and got an "Update Failed" -- same when I hit "Retry". I hit "Learn More" and I got

       

      There was a problem updating Photoshop CC (2015)

       

      For more information see the specific error below.

       

      Update Failed

      Download error. Press Retry to try again or contact customer support(49).

       

      So here I am, contacting customer support. To my dismay, the failed download means that Photoshop is now completely unusable on my laptop -- what's my next step?

       

      Thanks,

      -pabl