This is not Adobe. Rather essentially a user to user forum.
You are not likely to get Adobe support since your program appears to be Premiere Elements 12, a non current version.
Even if you got through online to Adobe Chat, you are likely to be referred to Ask the Community which is us, user to user.
Is the thread that we are in now related to the other thread that you just posted tonight?
If so, I have responded to it.
Please do not duplicate thread if both threads relate to the same matter.
We are visitors here - visitors who come and go according to personal schedules. I am not affiliated in any way with Adobe, although
you will find me as a frequent responder to the questions posted here in the Adobe Premiere Elements Forum.
Please consider and, if appropriate, continue to request for help on your Premiere Elements 12 slow performance. The answers will be
in the details, so please give details.