Premiere Elements 13 on what computer operating system?
Are you doing the updating with the antivirus and firewalls disabled?
If so, please take a look at some solutions for this problem in the following
Please let us know the outcome as your schedule permits.
Premiere Elements is not a Creative Cloud application.
And, if you contact online Adobe Chat, it is likely that it will you to Ask the Community, which is us, user to user. Adobe Chat support is limited even for current version 13.
The information in the link provided in post 1 should cover the Premiere Elements solutions for the specific error message that you present.
The following choice in that link has been suggested for Premiere Elements by Adobe Staff, but can be found suggested for some other updates download issues.
2. Today in the Adobe Premiere Elements Forum, Adobe Staff (Anwesha) posted with a suggestion to resolve a 13.1 Update failure. The link to the thread is
and the quote from that thread is
"This error normally occurs when the patch download is corrupt.
Please try deleting the following folder and then try to apply the update:
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the path cited.
But, please explore all and then let us know if any of the proposed solutions worked for you.
ollehoxie, please let us know if your issue is solved by workaround suggested by ATR or John. if not please create a new user account on the machine and apply update from there.
Creation of new user account solution for 13.1 update failure has already been mentioned and is included in my post 1. Please refer to the link with probable solutions there